About the RoleWe are seeking a Program Manager to coordinate OpenAI's Government Trusted Access portfolio across high-trust domains, such as cyber and bio. You will build and run the operating mechanisms that move government participants from initial interest through review, onboarding, activation, ongoing support, and program improvement.
The right person is a highly organized, low-ego operator who can move between strategy and detail. You are comfortable working across technical, policy, legal, safety, security, customer, and operational teams; you build durable systems without adding unnecessary process; and you communicate clearly when facts, ownership, or requirements are still evolving.
This role is based in Washington, DC. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees.
In this role, you will:- Coordinate government participation across domain-specific Trusted Access programs, including cyber and biology, while helping stand up future programs as the portfolio evolves.
- Own the end-to-end program operating rhythm across intake, qualification, review, approval, onboarding, activation, ongoing support, renewal, and offboarding.
- Maintain a clear portfolio view of applicants and participating organizations, access levels, requirements, owners, dependencies, commitments, risks, and decisions needed.
- Build practical program mechanisms such as roadmaps, ownership maps, decision logs, risk registers, service standards, operating reviews, dashboards, and executive updates.
- Coordinate cross-functional reviews across OpenAI for Government, Safety, Product Policy, Legal, Security, Product, Research, User Operations, Technical Success, Global Affairs, and domain experts.
- Preserve clear decision boundaries: ensure the right domain owner makes eligibility, policy, safety, security, and access decisions while keeping the broader process moving.
- Identify stalled reviews, broken handoffs, unclear ownership, capacity constraints, and recurring operational gaps; bring the right context, options, and recommendation to resolve them.
- Partner with government-facing teams to set accurate expectations, coordinate participant communications, and ensure commitments are tracked through completion.
- Define and monitor program health through measures such as review time, backlog age, onboarding completion, activation, support demand, participant outcomes, and operational risk.
- Turn manual and one-off work into scalable workflows, documentation, training, automation, and tooling while retaining appropriate human judgment for sensitive decisions.
- Capture lessons across domains and translate them into reusable operating patterns without flattening meaningful differences between programs.
You might thrive in this role if you:- Have 5-10 years of experience in program management, strategy and operations, product operations, trust and safety, risk operations, support operations, government technology, implementation, or a related field.
- Have led complex, cross-functional programs from an ambiguous problem statement through launch and steady-state operation.
- Can build trust and drive alignment without direct authority while keeping ownership, accountability, and escalation paths clear.
- Can translate technical, policy, legal, safety, security, and customer requirements into practical workflows and decision structures.
- Are analytically fluent and comfortable using operational data, dashboards, case-management systems, and lightweight automation to identify bottlenecks and improve program health.
- Communicate clearly and directly with technical teams, operators, government stakeholders, and executives, especially when evidence is incomplete or tradeoffs are sensitive.
- Learn unfamiliar domains quickly, ask strong questions, and know when to bring in specialists rather than overstate your own expertise.
- Operate calmly in a fast-moving environment, exercise sound judgment with sensitive information, and follow through reliably on details and commitments.
- Experience supporting government, public-sector, national-security, regulated, or other security-conscious organizations.
