Job Description

BGIS is currently seeking a Program Manager (Data Center Lead) to join the team in Phoenix, AZ.

BGIS is a leading provider of integrated facility management, project management, energy & sustainability, and real estate services. With a team of over 7,000 globally, we inspire better business performance by creating optimized, client-focused environments. Join us to make an impact in a collaborative, innovative workplace.

As the Program Manager (Data Center Lead), you'll oversee daily operations and white space projects for PayPal's data centers, acting as the primary liaison with Data Center Managers. You'll lead a team of technicians, manage critical tasks, and ensure high-quality service delivery while maintaining compliance with client SLAs.

Key Responsibilities

Team Leadership:

• Lead, mentor, and coach team members to achieve performance goals and foster professional growth.
• Conduct daily huddles and provide onboarding and hands-on data center training.
• Monitor team performance to ensure timely, high-quality client service.

Operational Oversight:

• Perform daily data center walk-throughs to assess operations and identify issues.
• Manage the ServiceNow ticketing queue, prioritizing and scheduling tasks to meet/exceed SLAs.
• Oversee physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment.
• Conduct and delegate quality checks to maintain operational standards.

Project & Process Management:

• Participate in SOP development and meetings to enhance operational efficiency.
• Contribute to corporate initiatives and ensure timely completion of assigned tasks.
• Collaborate with clients and service providers to plan and execute data center projects.

Qualifications

• Education: High School Diploma or equivalent.

Experience:

• Minimum 3 years in IT/networking systems with technical/operational roles in a data center environment or equivalent.
• Experience in dynamic colocation and managed services environments.
• Certifications: At least 1 technical certification or equivalent work experience.

Technical Skills:

• Strong knowledge of data center architectures (equipment cabinets, containment, power distribution, computer/network systems, cabling, communications).
• Understanding of core infrastructure (power, cooling, fire protection) and raised floor equipment standards.
• Proficiency in DCIM principles and ServiceNow.

Soft Skills:

• Excellent verbal and written communication for diverse audiences.
• Strong customer service, collaboration, and team-building skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.

Physical Demands & Work Environment

• Ability to walk job sites and work at heights (preferred).
• Flexibility to work all shift schedules (7x24x365) and respond to off-hour emergency calls.
• Reasonable accommodations available for qualified individuals with disabilities.

Visit bgis.com/us/careers to apply and learn more.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength have always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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