About the Role

This is a dedicated role on a single account, helping a key client bring a brand new product to market, with Darkroom owning all media channels. You are the operational owner of that engagement: the person accountable for the program running on time, in scope, and against every commitment, with no slips in timeline.

That makes this different from a typical agency PM job. You are not coordinating a portfolio. You are going deep on one enterprise client, holding the operating rhythm, and creating accountability within the layers of Darkroom.

You will report to the Director of Growth Strategy, with a dotted line to the Managing Director, Paid Media. You will work daily with Paid Social and Paid Search Specialists, Analytics, Creative, and the client's own program leads.

This is a fully remote role supporting a team in the EST time zone (9 AM-5 PM EST).

What You'll Do

• Service level accountability. You track our contracted SLAs, produce the reporting that evidences adherence, and escalate early when something is trending toward a miss. When the client asks whether we hit our commitments, the answer comes from you and it is already documented.
• The Shared Model. You maintain Darkroom's side of the jointly held media plan, forecast, and ramp model, keep it reconciled against actuals, and manage the cadence with the client's team so both sides are always working off the same numbers.
• Scope and budget control. You own hours tracking, scope-versus-delivered reconciliation, and ensuring we stay within scope.
• The operating rhythm. Standups, client status calls, internal syncs, QBR prep. Decisions, action items, and blockers documented and visible to both sides.
• Cross-functional handoffs. Briefs, assets, performance reporting, and campaign builds moving between Media, Creative, and Analytics on schedule, with dependencies mapped.
• Resourcing and capacity. Working with the Director of Growth Strategy and team leads to keep staffing matched to the work, and surfacing capacity risk before it shows up as a slipped deadline.
• Risk escalation. You are the point of escalation for cross-team dependencies and you keep stakeholders aligned without routing every conversation through leadership.

You Should Apply If This Sounds Like You

• You have 3-5+ years of project or program management experience, ideally at a media, marketing, creative, or digital agency
• You're conversant in paid media workflows and terminology: campaign builds, flight dates, creative rotations, reporting cadences, even if you've never bought media yourself
• You build the tracker before someone asks for it, and you notice when a timeline is about to slip before anyone else does
• You're a clear, proactive communicator, comfortable managing up, across, and with clients when needed
• You are a Notion guru. Notion is Darkroom's spine, and one needs to be fluent in Notion. This means designing and maintaining relational databases, building filtered views, and maintaining SOPs.
• You're comfortable working across Slack, Toggl, and Google Sheets-based trackers as your daily toolkit
• You can juggle multiple accounts and shifting priorities without dropping details
• You hold a high bar for your own output and expect the same from the people you coordinate with

Our Hiring Process and Compensation:

The hiring process for this position typically follows three stages: phone screen, hiring manager, and Executive calls.

Compensation:

The base salary range for this role is $120,000 per year. This range represents the anticipated minimum and maximum for this position and applies to candidates based in New York, including New York City, in compliance with the New York State Pay Transparency Law and the New York City Salary Transparency Law. Actual compensation within this range will be determined based on experience, skills, and qualifications. This role is also eligible for performance-based compensation. A summary of benefits is listed above.