The RoleAs the Program Manager, Clinician Training & LMS, you will own the full end-to-end clinician training machine at Abridge - from content strategy and production to LMS administration and partner-facing delivery. You will be responsible for designing and executing a best-in-class onboarding and training experience that drives clinician engagement, adoption, and long-term success.
This role is the connective tissue between our product releases and the training experience our end users receive. You'll ensure that every feature Abridge ships has a corresponding training decision, every module is current and polished, and every partner can access what they need, when they need it.
This is a highly strategic and collaborative role that requires a passion for user experience, education design, and operational excellence. By delivering consistent and effective training programs tailored to the clinician journey, you'll help ensure our technology has a lasting and meaningful impact on clinical workflows.
What You'll DoTraining Program Leadership
- Own and lead the clinician onboarding and end user training programs across all implementations.
- Run the monthly training update cadence aligned to Abridge's product release cycle, ensuring content updates are complete by each GA date.
- Develop and refine the onboarding strategy tailored to clinician roles and points in the customer journey.
- Triage and respond to incoming training requests from the broader team , ensuring PX has the assets they need when they need them
- Partner with the Partner Experience team to design scalable, high-touch resourcing models that meet partner needs, reduce effort on our partners, and improve clinician ramp up times.
- Coordinate across Clinical Success, Product, PMM, and Implementation to ensure nothing falls through the cracks on a release
Content Creation and Management
- Design and maintain a comprehensive curriculum for clinician training, across all formats (i.e. live, virtual, and self-serve)
- Ensure content is up-to-date, clinically relevant, and aligned with evolving product functionality and customer workflows.
- Collaborate cross-functionally with teams like Product, Product Marketing, and Customer Operations to maintain content accuracy and alignment.
LMS Administration
- Own and administer the LMS - including SOP documentation, learning path configuration, partner specific pages, and engagement reporting.
- Create partner-specific LMS pages with appropriate branding, learning pathways by care setting, and product configuration
- Build materials and tooling that scale - reducing burden on partner-facing teams over time
- Partner with Implementation teams on LMS onboarding updates and ensure the right Engineering support for SSO configuration and provisioning at scale
Continuous Improvement
- Track training effectiveness through feedback loops, engagement metrics, and adoption outcomes; report to PX leadership regularly
- Iterate on the training model as Abridge scales, raising the bar on clinician satisfaction and long-term retention
What You'll Bring- 4+ years of experience in clinician training, learning & development, or a related enablement role - ideally in health tech or clinical education
- Demonstrated experience owning end-to-end content production across live, recorded, and self-serve formats
- Experience implementing or administering an LMS (learning management system)
- Strong project management instincts - you can run a monthly cadence, manage competing requests, and keep a module library current without dropping anything
- High craft standard for content quality, brand consistency, and clinician-appropriate communication
- Comfortable working cross-functionally with Product, PMM, Clinical, and Ops stakeholders
- Strong communication skills and the ability to build trust with both internal teams and partner organizations
Bonus Points If...- Familiarity with Epic
- Experience with tools like Tight Studio, Loom, or Pitch for video and deck production
- Background working in or alongside a Partner Experience or Customer Success org
How we take care of Abridgers:- Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
- Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
- Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
- Paid Parental Leave: Generous paid parental leave for all full-time employees.
- Family Forming Benefits: Resources and financial support to help you build your family.
- 401(k) Matching: Contribution matching to help invest in your future.
- Personal Device Allowance: Tax free funds for personal device usage.
- Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
- Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
- Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
- Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
- Compensation and Equity: Competitive compensation and equity grants for full time employees.
- ... and much more!
