Role Overview We are seeking an experienced Program Manager with deep underwriting expertise to lead large-scale insurance delivery portfolios. The role involves managing global teams, ensuring operational excellence, driving profitability, and providing subject matter expertise in underwriting and risk assessment. Key Responsibilities Lead end-to-end insurance delivery portfolios with accountability for quality, SLA adherence, and profitability Manage and mentor global teams delivering underwriting support, policy servicing, and risk assessment Ensure compliance with regulatory requirements and client-specific underwriting guidelines Provide SME support in underwriting, including risk assessment, pricing, and policy issuance Review complex underwriting cases and provide decision support Drive continuous improvement initiatives, focusing on productivity and cost optimization Design and implement underwriting frameworks, SOPs, and best practices Ensure accurate risk evaluation aligned with company risk appetite and underwriting guidelines Required Skills (Must-Have) Strong experience in insurance underwriting (life/P&C/health) Proven track record in program or delivery management Expertise in risk assessment, pricing, and policy issuance Experience managing large/global teams Strong knowledge of SLA management, quality metrics, and operational KPIs Familiarity with regulatory compliance and underwriting guidelines Ability to review complex underwriting cases and provide sound decisions Experience in process improvement and cost optimization Strong stakeholder management and communication skills Preferred Skills (Good-to-Have) Experience in digital underwriting / automation initiatives Exposure to insurance transformation or consulting programs Knowledge of analytics tools or data-driven underwriting approaches Certifications in insurance (e.g., CPCU, AINS) or project management (PMP, Agile) Experience with workflow tools or underwriting systems/platforms Lean / Six Sigma exposure for process improvement The base compensation range for this role in the posted location is 124543 - 177624 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility