Amazon's Network Engineering & Scheduling Technology (NEST) team is looking for an experienced Program Manager with a strong record of achieving results, to own and drive accurate load scheduling for a quickly growing business segment within North America. We are looking for a leader who is passionate about building new businesses, solving complex problems for our customers, and establishing end-to-end transportation scheduling processes. Amazon transportation encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third-party locations. The NEST team needs exceptionally talented, bright, and driven people to design, develop, and improve our transportation systems.

Key job responsibilities

- Communicate analysis and insights to stakeholders and business leaders, both verbally and in writing

- Create and maintain tools and reports that support both Senior leadership as well as Operators at the site level

- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources

- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)

- Manage multiple ongoing priorities and closely adhere to internal team and stakeholder SLAs

- Design new metrics and enhance existing metrics to support the future state of business processes and ensure sustainability and scalability

- Enable effective decision making by retrieving and aggregating data from multiple sources in order to provide visibility to pending changes

- Drive continuous improvement by identifying ways to streamline processes and reduce waste sources and compiling it into a digestible and actionable format

- Maintain/update documentation for internal training and reference

- Onboarding, training, and managing new team members

- Communicate analysis and insights to stakeholders and business leaders, both verbally and in writing

- Lead a team of 5+ Transportation Specialists and Leads to conduct daily scheduling operations for our downstream customers within operations.

BASIC QUALIFICATIONS

- 3+ years of team management experience

- 3+ years of program or project management experience

- 3+ years of working cross functionally with tech and non-tech teams experience

- 3+ years of delivering cross functional projects experience

- Experience defining program requirements and using data and metrics to determine improvements

- Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field, or 2+ years of Amazon experience

- 3+ years of project/program management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- 1+ years of management experience

- Knowledge of SQL and Excel at a moderate or advanced level

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

- Experience implementing repeatable processes and driving automation or standardization

- Experience in data mining, data management, reporting, and SQL queries

- 1+ years of driving end to end delivery, and communicating results to senior leadership experience

- 2+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 83,200.00 - 145,500.00 USD annually

USA, TN, Nashville - 74,800.00 - 131,000.00 USD annually

USA, WA, Bellevue - 83,200.00 - 145,500.00 USD annually