Proven experience in enterprise-wide workforce or vendor management programs (preferably MSP/VMS).
Deep understanding of program governance and contingent workforce models.
Strong navigation skills with ERP/VMS/HR systems (such as Oracle and Beeline).
Ability to engage stakeholders across various functions (P&C/HR, Procurement, Finance, IT, Legal, Business Units).
Demonstrated history of driving operational stabilization in complex, high-change environments.
Exceptional communication and change management skills.
Responsibilities
Lead the MSP program execution and governance processes.
Oversee daily operations of the TalentStream program.
Coordinate and facilitate monthly and quarterly operational and supplier reviews.
Monitor KPIs, SLAs, and adoption metrics with effective issue tracking and escalation.
Establish a clear governance structure with defined meeting cadences and escalation pathways.
Develop and maintain a comprehensive program dashboard for reporting on various performance metrics.
Drive continuous improvement initiatives to enhance workflow efficiency and reduce bottlenecks.
Benefits
Remote work option from Plano, TX.
Opportunity to work with a talented team.
Engagement in strategic program initiatives and operational excellence projects.
Full Job Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Program Manager Location: Plano, TX ( Remote )
Job Description:
Program Management of our MSP program.
Program Leadership & Governance.
Serve as day-to-day lead for the TalentStream program
Stand up and run monthly operational reviews, quarterly supplier reviews, and executive steering routines.
Monitor KPIs, SLAs, and adoption metrics, ensuring clear issue tracking and timely escalation.
Establish and enforce a clear governance structure, including Executive Steering Committee, Operational Governance forums, and Supplier Performance Reviews.
Define meeting cadences, agendas, and escalation pathways to ensure transparency, accountability, and timely issue resolution.
Develop and maintain a stakeholder map across P&C, Procurement, Finance, IT, and Brands to ensure alignment and clarity of roles.
Program Tracking & Reporting:
Build and maintain a comprehensive program dashboard with KPIs for onboarding, time-to-fill, supplier compliance, cycle time efficiency, and cost savings.
Develop issue logs, SLA trackers, and risk registers to monitor program health.
Partner with Finance and Procurement to publish consolidated monthly and quarterly reports on spend, adoption, and supplier performance.
Program Roadmap Delivery:
Execute phased roadmap:
Q4 2025: Stabilization, optimization, and supplier reviews.
Early 2026: Transition to steady-state ownership with Client! internal teams.
Operational Stabilization:
Drive resolution of onboarding and access delays (contractors, suppliers, cost centers, provisioning).
Lead workflow optimization efforts, including proxy/delegate framework and reduction of manual reconciliations.
Partner with Finance to enable accurate and visible reporting and prevent billing/reconciliation errors.
Operational Excellence:
Implement proxy/delegate frameworks and improved workflow design to eliminate bottlenecks.
Ensure data accuracy and integrity across Oracle, Beeline, and TalentStream reporting.
Drive continuous improvement initiatives with MSP to optimize VMS functionality and supplier performance.
Supplier & Stakeholder Management :
Oversee supplier compliance, scorecards, and performance reviews.
Partner with Procurement to consolidate and optimize supplier base.
Ensure consistent engagement of Hiring Managers, Coaches, PCBPs, and Finance in processes.
Change Management & Communication:
Oversee program communications, training updates, and stakeholder engagement routines.
Reinforce unified communication channels and ensure Client! teams and brands remain aligned.
Qualifications & Experience
Proven experience leading enterprise-wide workforce or vendor management programs (MSP/VMS experience preferred).
Deep knowledge of program governance, supplier management, and contingent workforce models.
Strong ability to navigate ERP/VMS/HR systems (Oracle, Beeline, or similar).
Skilled at cross-functional stakeholder engagement (P&C/HR, Procurement, Finance, IT, Legal, Business Units).
Track record of driving operational stabilization in high-change, complex, matrixed environments.
Excellent communication, change management, and leadership capabilities.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
