AbbVie

Program Manager, AbbVie Care (12-Month Contract)

AbbVie • $75K — $95K *
Montreal, QC H1A 0A1In-Person
Healthcare
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • Minimum of three years experience in a similar position
  • Experience in patient support programs is a plus
  • Strong analytical skills to interpret data and identify opportunities
  • Advanced proficiency in French and English, both oral and written
  • Proficiency in Microsoft Office Suite and CRM platforms
  • Ability to thrive in a collaborative team environment

Responsibilities

  • Lead strategic direction for patient support programs in collaboration with Brand Team
  • Manage third-party vendor performance using Key Performance Indicators
  • Oversee daily program operations including patient enrollment and drug supply coordination
  • Apply project management principles to ensure projects meet quality, speed, and budget objectives
  • Identify areas for service improvement based on stakeholder input
  • Manage budgeting and cost efficiency initiatives related to patient support services
  • Deliver training on program operations as needed

Benefits

  • Access to comprehensive healthcare plans
  • Opportunities for professional development and training
  • Work in a culture that values collaboration and innovation
  • Inclusivity in workplace practices and policies
  • Flexibility in working arrangements and scheduling
Full Job Description
Job Description

We have an opportunity for a Program Manager. Reporting to the AbbVie Care Lead they will be responsible for providing strategic direction and will manage tactical, operational and compliance activities associated with the patient support programs, placing the patient at the center of any efforts. The Program Manager will operate within AbbVie's business code of conduct, policies and all applicable laws and regulations across Canada.

The mandate encompasses implementing the strategic direction of the patient support services in close collaboration with the Brand Team. This includes managing the program budget, co-creating marketing materials, and managing projects, which will elevate our patient support services and differentiate the brands.

Key Responsibilities:
  • Works cross-functionally with various internal teams to assess the patient journey, develop the patient experience and implement patient support services designed to meet the brand business objectives for optimal support of patients.
  • Oversees third party vendors' performance through Key Performance Indicators and monitors corrective action plans as necessary.
  • Contributes actively to governance programs including strategic business reviews, scope or work and leveraging best practices in supplier relationship management.
  • Manages daily operations of the program which include but are not limited to patient enrolment, on boarding, drug supply coordination, financial assistance, material fulfilment and third-party's field team where applicable.
  • Adheres to and applies rigorous project management principles and methods to ensure key projects are properly scoped, resourced and managed to meet quality, speed and budget objectives.
  • Seeks to constantly evolve and improve services, by leveraging the input of internal and external stakeholders.
  • Manages budgeting for services, including marketing initiatives as required; identifies areas for efficiencies and cost savings; and provides LBEs (Latest Best Estimates) and contingency plans to the Finance team.
  • Analyzes monthly reports to identify opportunities for improved patient experience and areas of improvement/training in Program Operations.
  • Identifies training opportunities on new processes as required. Delivers training on program operations when needed.
  • Identifies changes required to SOP's in response to changing market conditions or compliance guidelines and develops corresponding SOPs.
  • Works cross-functionally to achieve business objectives and ensure effective collaboration across teams.
  • Leads, as required, the development and implementation of strategic brand plans and marketing initiatives


Qualifications

Qualifications - External

Education / Experience Required:
  • Bachelor's degree
  • Minimum of three (3) years of experience in a similar position.
  • Experience in patient support program will be considered an asset

Essential skills & abilities:
  • Ability to develop and maintain credible professional relationships with colleagues, clients, and vendors in order to achieve business goals - a collaborative, team player mindset is essential for success.
  • Proven capacity to prepare strategies, plan for the future in a changing environment and implement action plans to overcome challenges.
  • Results driven/knows the business. Quickly resolve issues. Ability to prioritize and make decisions to ensure efficient use of resources and address critical issues impacting the Brand and the Program.
  • Delivers high-quality patient experience for AbbVie Care members.
  • Strong analytical skills to interpret data/trends to translate into business/service opportunities.
  • Communicates effectively with a demonstrated ability to influence stakeholders and strengthen communication channels.

Knowledge requirements:
  • Advanced French and English language proficiency (oral and written).
  • Proficient with Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, etc.)
  • Must be at ease with technology (the use of various tools/systems to perform day-to-day tasks).
  • Knowledge of Customer Relation Management (CRM) platforms.


Additional Information

About AbbVie

AbbVie develops pharmaceuticals and medical devices. They provide products and services to therapeutic areas including immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology.

AbbVie Careers

Joining AbbVie means becoming part of a global team dedicated to making a remarkable impact on patients' lives. At AbbVie, our employees are united in the pursuit of groundbreaking innovation and are committed to transforming the future of healthcare with leading-edge science.

Work You’ll Do

At AbbVie, you’ll collaborate with some of the brightest minds in the industry to solve challenging problems that have a high impact on society. Our culture fosters growth and embraces leadership and diversity training, ensuring that every team member can thrive.

Explore Job Opportunities

AbbVie offers a wide range of job opportunities and career paths, providing a platform where professionals can propel their careers forward. From research and development to marketing and sales, the potential to make a significant impact is limitless.

Internship Programs

Kickstart your career with an AbbVie internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at AbbVie are considered integral members of the team and are given tasks that are both challenging and rewarding.

Professional Growth and Development

We believe in nurturing our team's professional growth through comprehensive training programs, leadership development opportunities, and continuous learning. Our commitment to your career growth is reflected in our robust offerings that enhance your skills and knowledge.

Benefits and Culture

AbbVie is dedicated to supporting our employees' well-being both inside and outside of work. Our benefits package includes health, financial, and social benefits that are designed to support the diverse needs of our employees. Our inclusive culture encourages collaboration and innovation, fostering a workplace where all can excel.

Hiring Process

Our hiring process is designed to ensure a match that will be beneficial both for the company and for your career aspirations. From resume submission to interview, each step is an opportunity to showcase your skills and fit with the AbbVie team.

Networking and Career Advancement

At AbbVie, networking doesn’t just enhance your career; it propels it. We encourage our employees to engage internally and externally to build relationships that foster personal and professional growth.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to make a difference.

Stay Connected

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at AbbVie.

Explore AbbVie Jobs

Whether you’re seeking to advance your career in a dynamic and empowering environment, or looking for a place where you can innovate, lead, and contribute to something bigger, AbbVie is the place for you. Join us in our mission to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.
Learn more about AbbVie
Size
50,000 employees
Market Cap
$288.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$4.6 billion
Founded
2013
5 Year Trend
+17%
Revenue
$45.8 billion
NASDAQ
ABBV
* Ladders Estimates

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