Why This Role Matters:

The Program Manager of the data team is responsible for leading and orchestrating the end-to-end delivery of client-facing initiatives, ensuring successful outcomes through structured program management and deep cross-functional coordination across data initiatives. This role serves as the connective tissue across internal teams - aligning stakeholders, driving accountability, and governing the full lifecycle of client programs from intake through delivery. The Program Manager will build and maintain a high-performing operating model that keeps initiatives on track, dependencies visible, and clients confident in every touchpoint.

How You'll Contribute:

Program & Initiative Oversight

• Own the portfolio of data team initiatives, maintaining a clear view of scope, timelines, dependencies, and milestones across all active programs.
• Establish and govern program frameworks, ensuring consistent intake, prioritization, and delivery processes across teams.
• Proactively identify risks, blockers, and capacity constraints across the initiative portfolio and drive resolution before they impact delivery.
• Report on initiative health, progress, and outcomes to senior leadership and key stakeholders on a regular cadence.

Cross-Team Coordination & Collaboration

• Serve as the central coordination point across Data, Engineering, Operations, and other internal teams to align on shared goals and delivery commitments.
• Facilitate cross-functional working sessions, necessary stakeholder touchpoints, and program reviews to maintain alignment and momentum.
• Build and sustain strong working relationships with internal partners, establishing clear RACI structures and communication norms for each initiative.
• Translate client needs and priorities into actionable internal workstreams, ensuring teams have the clarity and context needed to execute.

Client Relationship & Stakeholder Management

• Partner with key client stakeholders to understand strategic priorities, set delivery expectations, and maintain confidence throughout program execution.
• Lead executive-level client reviews focused on initiative status, upcoming milestones, and continuous improvement opportunities.
• Act as the escalation point for delivery issues, coordinating rapid cross-functional response and ensuring clients are kept informed throughout resolution.

Team Leadership

• Lead, develop, and mentor the data team, fostering a culture of accountability, collaboration, and continuous improvement.
• Build team capabilities in program management, stakeholder communication, and delivery excellence.
• Define team operating rhythms, workload distribution, and performance expectations aligned to program delivery goals.

Delivery & Operational Excellence

• Define and manage SLAs, KPIs, and delivery standards across client programs, ensuring commitments are met consistently.
• Drive process improvement initiatives that reduce friction, improve cross-team coordination, and enhance the client experience.
• Implement and maintain tooling and reporting infrastructure that provides real-time visibility into initiative status and team performance.

Reporting & Analytics

• Develop dashboards and reporting frameworks that surface program health, client satisfaction trends, and delivery performance to internal and external stakeholders.
• Use data to identify systemic gaps and inform prioritization decisions across the initiative portfolio.

What We're Looking For:

• Bachelor's degree in Business Administration, Operations, IT, or a related field.
• 6+ years of experience in program management, project management, or delivery leadership, with demonstrated responsibility for cross-functional initiatives.
• Strong program management fundamentals - comfortable with portfolio oversight, dependency mapping, risk management, and stakeholder governance.
• Proven ability to lead without direct authority, influencing and aligning teams across organizational boundaries.
• Excellent communication and facilitation skills, with experience presenting to senior stakeholders and executive audiences.
• Experience with service management or project tracking platforms (e.g., Salesforce, ServiceNow, Jira).

Preferred Skills:

• PMP, PgMP, or equivalent program management certification.
• ITIL certification or familiarity with service delivery frameworks.
• Experience in data, analytics, or AI automation.
• Background in both client-facing delivery and internal operational program management.

Compensation:

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $190,000/year in our lowest geographic market up to $220,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Benefits Highlights:

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.

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