Amazon

Manager, Customer Solutions, US Fed Financials

Amazon$169K — $228K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a STEM field or equivalent experience
  • 1+ years of experience with AWS/cloud services
  • 3+ years in a leadership position
  • 5+ years working with U.S. Federal customers
  • 10+ years leading large-scale IT programs
  • 2+ years in a client-facing role within a Federal Program

Responsibilities

  • Collaborate with AWS sales, solutions architecture, and software development teams
  • Define customer needs and allocate necessary resources
  • Track and report on project progress and milestones
  • Assess risks and manage critical issues
  • Balance trade-offs to maximize business value
  • Evangelize AWS solutions to influence customer resource allocation

Benefits

  • Comprehensive health insurance including medical, dental, and vision coverage
  • 401(k) matching program
  • Paid time off and parental leave
  • Support for adoption and surrogacy reimbursement
  • Employee Assistance Program and mental health support
Full Job Description
You will work across AWS teams and apply your technical and program management expertise to some of the most complex and challenging technology problems today.

A successful candidate must possess the ability to think critically, be self-motivated, and deal with large amounts of ambiguity. You should bring a cool head, solid technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. You will leverage this unique skill set to influence your team's decisions and help drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal.

This position requires that the candidate selected be a US Citizen.

Key job responsibilities

As a manager within the Customer Solutions organization, you will have the opportunity to work closely with AWS Federal customers as they work towards solutions that support Federal missions. As a manager, you and your team will need to collaborate with AWS sales, solutions architecture, software development and service teams. You will work with all stakeholders to define needs, identify appropriate resources, set goals, track and report progress, develop schedules, and communicate to all necessary stakeholders. You will also assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. You will evangelize on behalf of AWS and influence customers to allocate the appropriate resources to achieve their goals.

Must be willing to pass the Certified Solution Architect, Associate within the first year of employment.

BASIC QUALIFICATIONS

- Bachelor's degree in a STEM field, or equivalent industry experience

- Demonstrated ability to work across cross-functional teams to deliver complex IT solutions.

- The ability to deal with ambiguity and a changing environment, as well as a rapid work pace.

- 1+ years of direct experience implementing AWS/cloud services.

- 3+ years of direct leadership/supervisory experience

- 5+ years of work with U.S. Federal customers experience

- 10+ years leading complex IT programs with large-scale impact.

- 2+ years in a client facing role within a Federal Program.

PREFERRED QUALIFICATIONS

- Experience implementing AWS/cloud services

- AWS Certification: either AWS Certified Cloud Practitioner or Certified Solution Architect, Associate.

- A proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects.

- Ability to work with both technical and non-technical individuals.

- PMP or related project management certification, or equivalent experience.

- Experience with Agile methodology.

- Effective written and oral communication with multiple levels of leadership involving both business and technical sides of the business.

- Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.

- Ability to credibly coordinate between project teams and customers to meet unique customer requirements.

- Fluency and comfort with business applications such as Word, Excel and Project.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 169,000.00 - 228,600.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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