Uber

Program Lead - GenAI product planning and Operations

Uber$162K — $180K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in technology, consulting, or operations in agile environments
  • Bachelor's degree required; Engineering or MBA preferred
  • 6+ years in Product Operations or related role preferred
  • Experience in Product Management or program management focused on product
  • Strong communication and program management skills
  • Ability to adapt quickly and pivot to new initiatives
  • Proven experience managing global programs/projects.

Responsibilities

  • Partner with Product Managers and engineering teams to develop and launch GenAI projects
  • Collaborate with Business units to align technology offerings with market needs
  • Manage multiple project implementations, removing roadblocks
  • Provide insights and feedback to improve project outcomes
  • Build strong relationships with Tech and Ops stakeholders
  • Identify key business problems to address with GenAI solutions
  • Scale successful projects and transition them to Business As Usual (BAU) teams.

Benefits

  • Eligible to participate in Uber's bonus program
  • Potential for equity awards
  • Full-time employees can participate in a 401(k) plan
  • Eligible for a variety of additional benefits.
Full Job Description
About the Role

The Program Lead - GenAI product planning and Operations will be part of the Global Digital Experience team, the digital service design arm of the global CommOps organization. The role will be responsible for the operationalization of transformational GenAI projects, ensuring that the product scoping and design are aimed at high business benefits, pulling in operational stakeholders where needed, removing roadblocks for implementation, launching and managing the projects, bringing insights and feedback to improve at a rapid rate, reading out results when experiments are done, making a scaling plan and handing over successful projects to BAU (Business As Usual) teams. The role will be expected to manage multiple projects at different stages at the same time.

The successful candidate will have strong technical and business acumen, be organized and able to quickly build strong partnerships across the business to drive rapid deployment and adoption of transformative tech

What You'll Do

- Partner with Product Managers and engineering teams to develop and launch transformational tech projects that leverage GenAI to solve business problems and drive game-changing impact
- Partner with Business and bring them up to speed on the latest technology offerings and find the right product market fit. Help transform, train the organization to think and sustain Gen AI
- Manage the implementation of these projects, sometimes more than one simultaneously, removing roadblocks as necessary
- Bring insights and feedback, socialise impact, scale successful projects and handover to BAU (Business As Usual) teams as needed
- Develop and maintain strong relationships with Tech and Ops stakeholders to communicate product / project information, educate on capabilities and evangelise new technology
- Identify the right business problems and use cases to leverage Gen AI and make meaningful impact to the overall customer experience and business

Basic Qualifications

- 5+ years of experience in technology, consulting, operations or other highly agile, project-based environments
- Bachelor's degree

Preferred Qualifications

- Bachelor's degree in Engineering or MBA
- 6+ years of experience in Product Operations or similar role
- Experience in Product Management or program management (with a focus on product)
- Strong communication, problem solving, and program management skills
- Ability to adapt to failures and quickly pivot to new initiatives
- Strong track record at a top-tier strategy consulting or tech firm in implementation projects
- Experience in launching GenAI initiatives
- Experience managing global programs / projects
- Ability to read technical documentation, including PRDs and Lucidcharts
- Exceptionally strong stakeholder management skills and ability to pushback
- Obsession for delivering great customer experience and Strategic/visionary thinker

For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link [https://jobs.uber.com/en/benefits](https://jobs.uber.com/en/benefits).

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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