Uber

Program Lead, AV Remote Assistance Operations Enablement

Uber$162K — $180K *
US-AnywhereRemote in San Francisco, CA
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in operations, program management, product operations, consulting, strategy or analytics
  • Bachelor's degree
  • Experience with remote assistance or technical support
  • Experience managing complex operational programs across teams and vendors
  • Strong analytical skills for defining metrics and interpreting data
  • Excellent written and verbal communication skills
  • Ability to navigate ambiguity and drive alignment without direct authority

Responsibilities

  • Lead the development of operational standards and implementation plans
  • Create readiness checklists, launch trackers, and stabilization plans
  • Establish cross-functional meeting cadences and business reviews
  • Use operational data to make recommendations for stakeholders
  • Collaborate with various teams to ensure readiness for product and process changes

Benefits

  • Participation in Uber's bonus program
  • Eligibility for equity awards
  • 401(k) plan participation
  • Variety of additional benefits offered to full-time employees
Full Job Description
Job Description

About the role and team

We are looking for a Program Lead, AV Remote Assistance Operations Enablement, to lead operational readiness, execution quality and performance management for the Remote Assistance program. This role will sit at the intersection of product operations, partner management and program execution and ensure that Uber's Remote Assistance program is operationally ready, technically enabled and consistently executing to Uber's standards.

This is a high-judgment role for someone who can navigate ambiguity, work cross-functionally, use data to drive decisions and communicate clearly with senior leaders.

What You'll Do
  • Lead Operationalization: Incorporate program and operational standards into clear implementation plans, workstreams, owners, timelines, dependencies and success criteria.
  • Own Launch Execution: Create readiness checklists, launch trackers, risk registers, decision logs and stabilization plans.
  • Build Operating Cadences: Establish weekly business reviews, launch readiness forums, issue triage cadences and other highly cross-functional meetings.
  • Manage Performance Metrics: Use operational data to drive clear recommendations for leadership, internal teams and partner stakeholders.
  • Own Change Management: Partner with Product, Engineering, Operations, Training, Analytics, Safety and external partners to ensure product and process changes are ready for operational deployment.


Basic Qualifications
  • 5+ years of experience in operations, program management, product operations, consulting, strategy or analytics
  • Bachelor's degree


Preferred Qualifications
  • Experience with remote assistance, remote support, technical support, command center operations or real-time operational workflows.
  • Experience managing complex operational programs involving cross-functional internal teams and external partners or vendors.
  • Experience building operational readiness plans, launch frameworks, process documentation, performance management mechanisms and governance structures.
  • Strong analytical skills, including experience defining metrics, interpreting operational data, building scorecards and using data to drive decisions.
  • Strong technical fluency, with the ability to quickly understand complex tools, workflows, systems and product constraints.
  • Experience working with Product, Engineering, Operations, Analytics, Training, Safety, Compliance or similar technical and operational teams.
  • Excellent written and verbal communication skills, including experience preparing executive-level updates, business reviews or decision documents.
  • Ability to navigate ambiguity, impose structure and drive alignment without direct authority.
  • Strong judgment, attention to detail and comfort operating in a fast-paced, high-stakes environment.


Responsibilities

For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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