The Program Coordinator is responsible for providing clerical, administrative, analytical support and assistance to the administrative team consisting of director, manager and/or physicians. He/she performs operational analysis to determine the administrative needs of the department. This positon will serve as a knowledgeable point of contact for incoming communications in providing world class customer service at all times. The position requires day-to-day team interaction with, liaison between, and coordination of a wide range of internal and external constituencies involved in program activities. The Program Coordinator will organize data analysis for the program using data from the organization. The coordinator will be responsible for completing reports daily, weekly, monthly and/or annually to showcase the growth and benefits of the program across the organization. This will include team data reports and productivity. It is expected that the coordinator will be dedicated to the mission of our work and will take independent initiative to ensure all work is completed on time.
The Genetics Program Coordinator will be responsible to provide clerical and administrative support to the Genetic Counselor and Program. The program coordinator will perform a variety of tasks to support the Genetics Counselors, assist in daily office needs, data entry, and manage general administrative activities. This position will be expected to respond promptly, efficiently and professionally to patients and staff member via email and phone.
Essential Duties:- Provide clerical and administrative support to genetic counselors
- Manage office email account; respond to all patients' inquires timely.
- Accurately enter information into application (data entry).
- Quality control of data entry; verify data and correct data as necessary.
- Generate ad-hoc reports; provide Genetics counselors with requested data/report.
- Assist patient with genetics questionnaires; send questionnaire through email utilizing Progency software. Follow up to ensure questionnaire is returned prior to patient's appointment.
- Prepare lab bags for new patient appointments.
- Requests, tracks, and obtain authorization for patient to help facilitate with scheduling.
- Assist patients with all forms when needed, including reviewing forms to ensure completion and accuracy.
- Verify insurance coverage and collaborate with appropriate parties if patient needs financial assistance.
- Orientate volunteer staff; ensure they are familiar with office policy and procedures, including training as needed (basic tasks).
- Performs other duties as assigned.
Required Qualifications:- Req High school or equivalent
- Req 1 year Clerical and administrative support experience
- Req Working knowledge of Microsoft Office and general computer experience required
Preferred Qualifications:- Pref Experience in acute care setting preferred
- Pref Excellent oral and written communication skills
Required Licenses/Certifications: - Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
- Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
The annual base salary range for this position is $68,640.00 - $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$153787.htmld
