About the Role:As an Operations Support Specialist supporting our Federal government client, you will be trusted to support all activities and efforts related to business operations managed and executed by the Staff Director. In this role you will support the evaluation, analysis, strategy, and development of policies, processes, and recommended business operations solutions.
Key Responsibilities include (but not limited to): - Supporting the development and execution of division priorities, goals, requirements, and objectives
- Conducting market research to maximize impact and minimize costs; manage deadlines and promote desired outcomes
- Developing and coordinating support staffing plan; recommended efficiencies; process flows and standard operating procedures office-wide
- Managing and reconciling meeting/engagement expenditures; integrate data into ROI metrics analysis and lessons learned
- Supporting workforce development and training initiatives
- Providing oversight, management and development of records management and knowledge management processes
- Analyzing and interpreting large amounts of program output data and information associated with Division accomplishments and measurable impacts
- Assisting with the identification of programmatic strengths and weaknesses
- Supporting the creation and development of the clients' knowledge management initiative
- Carry out our Commitments to Deliver, Grow, and Thrive
Location: You will work as part of a hybrid team in the Washington, DC metro area.
Required Experience/Skills: - A Bachelor's degree and 7 years of relevant professional experience or
- A Master's Degree and 5 years of experience
- Demonstrated experience with cross-functional team collaboration
- Experience managing quick-turn requirements, tasks, and deliverables across multiple concurrent workstreams in a fast-paced federal environment.
- Demonstrated ability to plan, organize, and execute complex assignments under tight timelines, shifting priorities, and limited resources.
- Ability to translate formal requirements or ambiguous direction into structured work plans, workflows, tracking mechanisms, and repeatable processes that reduce duplication and improve efficiency.
- Experience engaging with senior government leaders, contractors, and external stakeholders across meetings, briefings, and day-to-day coordination settings.
- The ability to manage multiple projects and provide proposals and recommendations on content, processes, and initiatives undertaken by the federal staff
- Ability to communicate effectively, both orally and in writing
- Must have an active SECRET security clearance
Preferred Experience/Skills: - Previous experience supporting the Department of Homeland Security
- Strong command of Agile/Scrum style project management
- Experience with SharePoint, PowerBI, Atlassian Tools (JIRA)
Don't think you have everything for this role but are still very interested? Please don't hold back from applying because you may not have it all. You can learn and grow with us. We're looking for someone who is coachable, unflappable in navigating challenges, resourceful in learning new skills, innovative in challenging the status quo, excellent in writing, analytical in thinking, skilled in prioritization, and a rapport builder with clients and colleagues.
Salary: Approximate Salary Estimate: $105,000 - $115,000 annually
The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role.
