The Opportunity
The Professional Services Consultant is responsible for ensuring the ongoing success of Demandforce's largest customers. The Professional Services Consultant will be part of the Enterprise Solutions Team and will work closely with Account Executives as s/he defines and executes implementation and adoption plans, provides expert level support and services, and proactively manages the ongoing relationships with customers.

You are a creative problem-solver who loves being in front of customers. You don't wait to have someone tell you want to do, but instead you proactively assess the situation and take the initiative to craft the proper solution. You have tremendous attention to detail and can juggle multiple activities simultaneously. Your motivation is to be the best and make everyone around you better.

Responsibilities:
Defining and executing adoption and implementation plans
Providing product training to customers
Providing expert-level services around reputational marketing, online communications, and social media strategies
Handling incoming technical support issues
Proactively providing customer metrics reviews and assessments, identifying areas for improvement, and providing customers with best practices
Properly forecasting customer deployments
Acting as your customers' liaison to Demandforce Product Management and Engineering

Qualifications:
3-6 Years in a Professional Services or Customer Success Role
Experience in writing adoption and implementation plans
Strong Knowledge of HTML, CSS, SQL, and Web Technologies
Ability to develop strong "trusted-partner relationships" with customers
Ability to interact with all levels of customers, from CXO to Developer
Interest and Desire to be a member of a Sales Organization
Outgoing, positive personality
Strong Verbal and Written Communication Skills, and even stronger Listening Skills
BS Degree in Computer Science, IT, or Engineering