Location: San Francisco, CA
Work Model: In-office (5 days per week)
Industry: AI / Sales Software
Compensation: $110K-$130K base, $120K-$145K OTE (mostly base), plus equity
The OpportunityThis is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is about replicating what great looks like at a new company and shaping how customer success runs from day one.
You will need to be in San Francisco by August (you can start in New York). This is a high-energy environment for someone who has seen excellence at a strong startup and wants to build it again.
Responsibilities- Own enterprise customer success as the first post-sales hire
- Set the standard and build the foundation for the customer success function
- Drive retention, adoption, and strong outcomes for enterprise customers
- Operate as an individual contributor with a team built around you over time
- Help define processes and best practices from the ground up
Requirements- 2-5 years of customer success experience at a high-growth, well-respected startup
- Enterprise customer success experience, specifically from a startup environment
- Track record as one of the earliest customer success hires at a previous company
- Likeable, personable, and easy to work with
- Comfortable working in-office 5 days per week and relocating to San Francisco by August
