Job Function: Technology Product & Platform Management Job Sub Function: Technical Product Management Job Category: Scientific/Technology All Job Posting Locations: Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America Job Description: DePuy Synthes is recruiting foraProfessional, Service & Repair, located in Raynham, MA; Raritan, NJ; West Chester, PA; Palm Beach Gardens, FL; OR Warsaw, IN. This role supports Service & Repair operations by enablingaccurate, efficient, and technologyenabled customer service processes. TheProfessional,partners with service teams, field service engineers, IT, and commercial stakeholders to ensure service data integrity, system effectiveness, and continuous improvement of customer service experiences. The role plays a meaningful part in improving operational performance and customer satisfaction across DePuy Synthes service operationsand reportsinto the DePuy Synthes Technology organization. Key Responsibilities Support service and repair operations bymaintainingaccuraterecords within service management, CRM, and commercial technology systems (including customer, asset, entitlement, order, and repair data). Analyze routine service and repair metrics (e.g., turnaround time, backlog, service trends) to support operational reporting and improvement initiatives. Act as a liaison between customer service, field service, IT, and commercial teams to resolve servicerelatedsystemor process issues. Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenueoptimization, anddatadrivendecisionmakingwhile driving scalable and compliant commercial execution across sales, marketing, and customer operations. Provide operational and administrative support for service activities, including order processing, repair tracking, and service documentation. Assistwith the execution of projects, programs, and process improvements supporting service & repair operations. Support compliance with internal quality, regulatory, and data integrity standards related to service operations. Prepare and distribute routine service performance reports and dashboards for internal stakeholders. Qualifications Education Bachelor92s degreerequired, preferably in Information Systems, Business, Operations, Supply Chain, Engineering, ora relatedfield. Experience and Skills Required 2-4years of relevant experience supporting customer service, service operations, IT systems, or commercial technology environments. Technical skills: Working knowledge of service management systems, CRM platforms, ERP tools, or related commercial/service technologies; ability to analyze basic datasets and generate reports. Understanding ofservice & repair workflows, customer service operations, and cross9functional business processes; strong attention to detail and data accuracy. Demonstrates accountability, collaboration, and a willingness to learn;communicateseffectively with cross9functional partners and supports teamobjectives. Strong written and verbal communication skills, with the ability to document processes and explain technical or operational issues clearly. Ability to manage multiple tasks under close supervision while meeting deadlines in a fast9paced service environment. Preferred Experience supporting service & repair, field service, customer operations, or commercial technology teams in a regulated or medical device environment. Exposure to service analytics, data visualization tools, or ticketing/work9order systems. Familiarity with process improvement methodologies and service9related performance metrics (KPIs). Ability to proactivelyidentifyissues, suggest improvements, and collaborate with peers or junior team members. Experience working in cross9functional or matrixed environments. Other Language: Englishproficiencyrequired. Travel: Minimal travel may berequired(generally lessthan 10%, primarily domestic). Certifications: IT, data, or service management certifications are preferred but notrequired. Required Skills: Preferred Skills: Agile Product Development, Analytical Reasoning, Coaching, Collaboration, Competitive Landscape Analysis, Critical Thinking, Customer Alignment, Demand Forecasting, Human-Computer Interaction (HCI), Organizing, Product Development, Product Improvements, Product Strategies, Requirements Analysis, Research and Development, Software Development Life Cycle (SDLC), Software Development Management, Stakeholder Management, Technical Credibility, Technical Writing, Technologically Savvy The anticipated base pay range for this position is : 132,000.00 USD Anual Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company9s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation 60 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 56 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay, including Floating Holidays 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave 60 hours within one year of the birth/adoption/foster care of a child Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave 80 hours in a 52-week rolling period10 days Volunteer Leave 32 hours per calendar year Military Spouse Time-Off 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits