DePuy Synthes is recruiting foraProfessional, Customer Orders, located in Raynham, MA; Raritan, NJ; West Chester, PA; Palm Beach Gardens, FL; OR Warsaw, IN.

This role supports the Customer Orders product area within Commercial Technology by partnering with business stakeholders to deliver reliable, scalable, anduser focusedtechnology solutions. TheProfessional, Customer Ordersplays a key role in translating business needs into functional requirements,optimizingorder to cashprocesses, and ensuring technology solutions enable efficient, compliant, andhigh qualitycustomer experiences. This position offers the opportunity to make a direct impact on commercial execution and operational excellence across DePuy Synthesand reports into the DePuy Synthes Technology organization.

Key Responsibilities

• Serve as a liaison between Commercial business partners and IT to analyze, document, and translate customer order management needs into functional and technical requirements.

• Support the lifecycle of technology products and solutions related to customer orders, including enhancements, defect resolution, testing, and release activities.

• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenueoptimization, anddatadrivendecisionmakingwhile driving scalable and compliant commercial execution across sales, marketing, and customer operations.

• Collaborate with crossfunctional teams (Sales, Customer Service, Supply Chain, Finance, and IT) to improve ordertocash processes and system performance.

• Analyze business processes and system data toidentifygaps, risks, and opportunities for optimization and automation.

• Participate in system configuration, user acceptance testing (UAT), and validation activities to ensure solutions meet business and compliance requirements.

• Support incident management and continuous improvement efforts by prioritizing issues, coordinating rootcause analysis, and recommending corrective actions.

• Contribute todocumentation, training materials, and knowledge transfer to support end users and operational teams.

Qualifications

Education

• Bachelor27s degreerequiredin Information Systems, Computer Science, Business, Engineering, ora relatedfield.

• Advanceddegree(e.g., MBA orMaster27s in Information Systems) preferred.

Experience and Skills

Required:

• 2-4years of experience inan IT, technologyproduct, or business systems analyst role supporting commercial or customerfacing processes.

• Experience with enterprise applications supporting customer orders (e.g., ERP, CRM, order management systems), requirements documentation, and basic data analysis.

• Proven experience analyzing order-to-cash workflows, gathering stakeholder needs, and translating complex requirements into clear, actionable specifications.

• Leadership skillsdemonstratedthrough influencing without authority, collaborating across functions, and driving alignment between business and IT teams.

• Experience supporting system testing, validation, and release activities in regulated or qualityfocused environments.

• Strong communicationskills, with the ability to engage both technical and nontechnical audiences.

Preferred:

• Experience working in medicaldevice, life sciences, or other regulated industries.

• Familiarity with Agile or hybrid delivery methodologies and productcentric ways of working.

• Advanced technical exposure to integration technologies, reporting tools, or automation solutions supporting customer orders.

• Demonstrated ability to mentor junior analysts or lead small workstreams within larger initiatives.

• Experience collaborating with global or regional stakeholders across time zones.

Other:

• Englishproficiencyrequired;additionallanguages are a plus.

• Travel: Up to 10%domestictravel, as business needs require.

• Certifications such as CBAP, PMIPBA, or Agile certifications are preferred but notrequired.