Under general direction provided by the California State Payroll System (CSPS) Production Support Manager (Information Technology Manager I), the Information Technology Specialist II (ITS II), serves as the CSPS Production Administrator. The incumbent provides strategic leadership, direction, and oversight for the production operation, application support services, third-party vendor management. Operational readiness, and continuous service improvement initiatives supporting the CSPS.

The CSPS project is a statewide modernization initiative that replaces the State's legacy Human Resources (HR) and Payroll systems with cloud-based Software as Service (SaaS) Human Capital Management (HCM) solution.

The incumbent works collaboratively with executive project leadership, the integrated project team, solution integrators, third-party vendors, infrastructure and security teams, and internal and external stakeholders. The ITS II ensures a successful transition from project implementation to ongoing operations. The incumbent establishes operational standards, performance metrics, and continuous improvement strategies to deliver stable, secure, and efficient production operations services supporting statewide payroll processing and HR operations for the California State Departments.

Duties Performed:
(Candidates must perform the following functions with or without reasonable accommodations.)

• Perform 24x7 production support and administration for enterprise HCM, Payroll, Enterprise Resource Planning (ERP), and other mission-critical business applications. Monitor production environments, system health, performance, availability, and capacity to ensure operational continuity.

• Administer Unix/Linux servers, including user accounts, file systems, processes, system resources, logs, scheduled jobs, patches, and system configurations. Develop and execute shell scripts to automate system administration, monitoring, batch processing, file management, and routine production support activities. Monitor and troubleshoot operating system, network, storage, database connectivity, middleware, and application issues.

• Administer Oracle WebLogic, Apache Tomcat, IBM WebSphere, JBoss, IIS, and other application and web server platforms. Configure, deploy, patch, upgrade, secure, monitor, and tune middleware and application server environments. Monitor and troubleshoot Java Virtual Machine (JVM) performance, application server processes, clustering, load balancing, Secure Socket Layer (SSL) certificates, and high-availability configurations. Perform application deployments, configuration changes, system upgrades, patching, and production maintenance activities. Develop and maintain deployment scripts, automation scripts, health-check utilities, and operational tools to improve production support efficiency.

• Schedule, monitor, and troubleshoot batch jobs and automated production processes. Analyze system and application logs to identify errors, performance issues, and potential production incidents. Respond to production incidents, perform initial diagnosis and troubleshooting, and coordinate resolution with application, infrastructure, network, database, and vendor teams. Perform root-cause analysis for recurring production issues and implement preventive and corrective actions. Execute system health checks and operational readiness activities before and after deployments, maintenance, and system changes.

• Provide support of the IT Help Desk solution and serve as CSPS Tier 2 help desk support and perform Maintenance and Operations (M&O) tasks that include but are not limited to: incident management which includes troubleshooting, technical analysis, and incident identification; analysis and remediation; performing configuration changes; and testing to support needed changes in the production environment.

• Participates in Design, Development, Configuration, and Implementation (DDCI) activities to establish production support requirements, operational processes, monitoring capabilities, support documentation, knowledge transfer, and transition-to-operations deliverables. Acquires and maintains expert knowledge of the CSPS solution and supporting technologies to effectively lead long-term production operations.

• Maintain production support procedures, operational documentation, technical runbooks, scripts, and system configuration information. Support high-availability and disaster-recovery activities, including validation of system configurations and operational readiness. Coordinate production changes, releases, patches, and maintenance activities in accordance with established change management and operational procedures.

• Coordinates production support activities with solution integrators, cloud service providers, managed service vendors, infrastructure teams, cybersecurity staff, business partners, and external stakeholders. Monitors vendor performance against contractual obligations and Service Level Agreements (SLAs), resolve operational issues, and provides executive leadership with production status reports, operational metrics, risk assessments, and recommendations for continuous service improvement.

You will find additional information about the job in the Duty Statement .

Working Conditions

This position is located at The Emerald Tower on Capitol Mall, steps from Tower Bridge and is walking distance to the State Capitol. The building offers affordable monthly parking, employee gym access, an amenities center, and a beautiful mid-tower garden terrace. It is conveniently situated only blocks from Old Sacramento, numerous restaurants, a seasonal farmer's market, and the Crocker Art Museum. Overlooking the Golden 1 Arena and Downtown Commons, the office is accessible from Sacramento Regional Transit's light rail and bus systems, with convenient access to I-5, I-80, US 50 & US 99.

This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies. Applicants must reside within California at the time of appointment.

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-531381

Position #(s):
051-221-1414-035
051-221-1414-034

Working Title:
Production Systems Administrator

Classification:
INFORMATION TECHNOLOGY SPECIALIST II $8,625.00 - $11,557.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:
2

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Facility:
California State Payroll System

Special Requirements A resume is required.

A Statement of Qualifications is required; please see 'Required Application Package Documents' for instructions.

Take the required examination here: Information Technology Specialist II Examination

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/22/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Controller's Office
Human Resources
Attn: Human Resources Office, J.W.
300 Capitol Mall 3rd Floor, Ste 300

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Controller's Office
Human Resources
Attn: Human Resources Office, J.W.
300 Capitol Mall 3rd Floor, Ste 300

Sacramento , CA 95814
Applications dropped off in person must be received by 5 p.m. in HR, by the final filing date.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please submit a Statement of Qualifications (SOQ) responding to the prompts below. The SOQ should be no longer than two pages in length and size 12 font. Include your first and last name in the upper right corner. Applications submitted without a SOQ in a narrative format will automatically be excluded from the recruitment process.
  • Describe your experience supporting enterprise wide production operations for mission critical business application, such as Human Capital Management (HCM), Payroll, ERP, or other large scale systems.
  In your response, explain how have you supported reliable, secure, and highly available production operations; administered and supported application, middle-ware,operating system and cloud environments.
  
  Resumes and cover letters cannot be substituted for the SOQs. Applications submitted without the SOQ will not be considered for the position.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to uphold SCO's T.R.U.S.T.E.D values

• Ability to communicate effectively while using tact and good judgment

• Ability to work under pressure with changing priorities and/or deadlines

• Ability to work well with others at all levels

• Ability to formulate and recommend policies and procedures

• Ability to analyze and resolve complex business problems

• Ability to make critical and timely decisions

• Ability to develop and foster collaborative working relationships