Role OverviewProvide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.
Key Responsibilities - Provide L2/L3 production support for front-office users across global platforms
- Manage incident, problem, and change (ITIL) processes
- Coordinate releases, bug fixes, and enhancements with internal teams and vendors
- Improve system reliability through monitoring and automation (DevOps/CI-CD)
- Perform capacity planning and disaster recovery coordination
- Maintain documentation, runbooks, and knowledge sharing
- Partner with business, technology, and compliance teams
- Participate in on-call / weekend release rotation
Experience Required - 7 to 12 years of experience in Application/Production Support
- Prior experience in Capital Markets / Investment Banking platforms strongly preferred
- Production Support (L2/L3) in enterprise applications
- Scripting / Automation: Python (or similar)
- Systems & Databases: Linux/Windows + SQL
- ITIL Processes: Incident, Problem, Change Management
- Monitoring & Stability mindset (proactive support, root cause analysis)
- Monitoring Tools: Geneos, AppDynamics, Dynatrace
- Scheduling Tools: Control-M / Autosys
- DevOps / CI-CD: Jenkins, GitHub, Ansible
- Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes
- Knowledge of Salesforce / Capital Markets platforms
- Strong analytical, communication, and stakeholder management skills
- Ability to operate in a fast-paced, high-pressure trading environment
- Proactive, detail-oriented, and automation-focused mindset
- Bachelor's degree in Computer Science or equivalent
The base compensation range for this role in the posted location is: 79,000 to 101,000.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
