FIS

Production Operations Analyst - Payments

FIS • $70K — $95K *
Milwaukee, WI 53215In-Person
Finance & Insurance
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 3+ years of experience in a production operations, systems analyst, or technical analyst role
  • Hands-on experience with monitoring and alerting platforms like Dynatrace or Splunk
  • Experience with financial technology systems, especially RTP or ACH
  • Strong analytical skills for complex issue resolution through data analysis
  • Familiarity with ITSM tools like ServiceNow or Jira for incident tracking
  • Ability to interpret log files and system metrics
  • Solid communication skills for translating technical findings into clear summaries

Responsibilities

  • Monitor real-time payment processing systems using tools such as Dynatrace and Splunk
  • Triage and resolve production incidents quickly and effectively
  • Perform root cause analysis of production issues using log data and metrics
  • Document incidents and participate in post-incident reviews
  • Build and maintain operational reports on payment processing metrics
  • Analyze data trends to identify risks and improvement opportunities
  • Create and maintain documentation for monitoring and incident response processes

Benefits

  • Opportunities to innovate in fintech
  • Tools for personal and professional growth
  • Inclusive and diverse work environment
  • Resources to invest in your community
  • Access to competitive salary and benefits
Full Job Description
Job Description

About the team:

Join our Money Movement Hub team! We are looking for a detail-oriented and technically savvy Production Analyst. Our Money Movement Hub harmonizes payment operations by providing a single gateway to a full range of payment schemes. It exceeds customers' growing expectations for efficient payments through a single point of integration, with always-on fraud protection in a pay-as-you-grow model.

About the role:

You will be on the front lines of production operations - monitoring payment processing systems, triaging and resolving incidents, building analytical reports, and ensuring the stability and integrity of real-time payment flows. The ideal candidate is a natural problem-solver who thrives on digging into data, loves getting to the root of an issue, and understands the urgency and precision required in financial technology environments. This role requires participation in an on-call rotation to support 24/7 production operations.

What you'll be doing:

Production Monitoring & Alerting
  • Monitor real-time payment processing systems (RTP, FedNow, ACH, Wires) across production environments using tools such as Dynatrace, Splunk, or CloudWatch
  • Manage and tune alerting thresholds to reduce noise while ensuring critical events are captured and escalated appropriately
  • Maintain dashboards and observability tools that provide actionable visibility into system health, transaction throughput, and error rates
  • Proactively identify anomalies, performance degradations, and transaction failures before they escalate into customer-impacting incidents

Incident Response & Issue Resolution
  • Serve as a first responder for production incidents - triage, investigate, and coordinate resolution in a timely manner
  • Perform deep-dive root cause analysis on production issues, leveraging log data, transaction traces, and system metrics
  • Document incident timelines, findings, and corrective actions in ServiceNow or Jira; participate in post-incident reviews
  • Participate in the on-call rotation to provide after-hours support for production payment systems
  • Escalate complex technical issues to engineering and DevOps teams with thorough analysis and context to accelerate resolution

Reporting & Analytics
  • Build and maintain operational reports covering payment volumes, success/failure rates, SLA adherence, and system availability
  • Analyze transaction data and operational trends to identify patterns, risks, and opportunities for improvement
  • Prepare and deliver clear, concise reporting for operational and leadership audiences on a recurring basis
  • Contribute to monthly and quarterly operational reviews with data-driven insights

Process & Documentation
  • Create and maintain runbooks, escalation procedures, and standard operating procedures for production monitoring and incident response
  • Collaborate with DevOps, engineering, and application teams to improve monitoring coverage and alert quality
  • Support change management activities by monitoring production environments during deployments and change windows


What you bring:
  • 3+ years of experience in a production operations, systems analyst, or technical analyst role
  • Hands-on experience with monitoring and alerting platforms (e.g., Dynatrace, Splunk, Datadog, Grafana, CloudWatch, or equivalent)
  • Experience working with financial technology systems - preferably involving one or more of: RTP, FedNow, ACH, or Wire transfers
  • Strong analytical mindset with a demonstrated ability to investigate and resolve complex production issues through data and log analysis
  • Familiarity with ITSM tools such as ServiceNow or Jira for incident tracking and change management
  • Ability to read and interpret log files, system metrics, and transaction data to diagnose issues
  • Solid written and verbal communication skills - able to translate technical findings into clear summaries for varied audiences
  • Ability and willingness to participate in an on-call production support rotation including nights and weekends as needed
  • Experience working in Agile or structured operations environments


Added bonus if you have:
  • Direct experience with real-time payment rails - RTP (The Clearing House), FedNow, NACHA ACH, or SWIFT/domestic wire processing
  • Familiarity with ISO 20022 messaging standards and payment remittance data
  • Experience with AWS cloud environments and cloud-based monitoring tools
  • Exposure to scripting languages (Python, SQL, or shell) for ad hoc data analysis and automation
  • Understanding of CI/CD pipelines and how software deployments impact production environments
  • Experience with Confluence for documentation and knowledge management
  • Background in banking, payments, or fintech operations


What we offer you:
  • Opportunities to innovate in fintech
  • Tools for personal and professional growth
  • Inclusive and diverse work environment
  • Resources to invest in your community
  • Competitive salary and benefits


#LI-MA13

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About FIS

Fidelity National Information Solutions is the nation’s most comprehensive source for real estate-related data, technology solutions.

FIS Careers

Join the vibrant team at FIS, a global leader in financial services technology. With a workforce of over 55,000 worldwide, FIS fosters a culture of innovation and leadership, offering unmatched opportunities for growth and professional development. Work You’ll Do At FIS, we empower the financial world with cutting-edge technology solutions, and we need your unique skills to help us redefine the future of finance. Whether you're looking for a position in software development, project management, or client services, FIS offers a dynamic range of job opportunities. Transform the Industry Be part of a team that is at the forefront of driving innovation in banking, payments, capital markets, and wealth management. FIS is where finance meets technology. By joining us, you will not only transform businesses but shape the way the world uses money. Innovative Work Environment FIS is committed to fostering a workplace where diverse perspectives and experiences are welcomed and respected. With diversity training and leadership programs, employees are encouraged to thrive both personally and professionally. Our commitment to diversity and inclusion is integral to our mission to empower the world with better financial technology. Career Growth and Development FIS believes in nurturing talent and leadership from within. With a plethora of training programs, workshops, and seminars, FIS is dedicated to your career advancement. From internships to leadership roles, your journey at FIS is filled with endless possibilities. Our robust networking events and professional development sessions ensure you have the tools to succeed in your career. Benefits and Culture Choosing a career at FIS means joining a family that values work-life balance and offers substantial benefits. Enjoy health, vision, and dental insurance, competitive retirement plans, and generous paid time off. Our culture promotes not just professional growth but personal well-being. Join Our Team Explore the numerous job opportunities at FIS where your skills can lead to meaningful outcomes. We are continuously hiring curious, creative, and motivated individuals who are ready to drive change in the fintech industry. Stay Connected Keep up to date with the latest in career opportunities and company news by joining our FIS Careers Network. Tailor your job search with personalized alerts and get insider tips that can help you craft the perfect resume and ace your interviews. Discover how your career can flourish by joining a team that’s dedicated to redefining the financial services landscape. Search FIS jobs today and see where your ambition can take you! [SEARCH FIS JOBS] Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at FIS.
Learn more about FIS
Size
65,000 employees
Market Cap
$39.7 billion
Industry
Finance & Insurance
Net Income
$158 million
Founded
1968
5 Year Trend
+9.5%
Revenue
$12.5 billion
NASDAQ
FIS
* Ladders Estimates

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