The Team:

The Murex ProductionManagement team aims to deliver expertise thathelpsMurex customers in the region by providing a range of services, including support, training, platform evolution, and the implementationof new modules.

Whatyoulldo:

Production Managers are appointed on a handful of SaaS clients to:

• Grow as a strategic, trusted, and valued partner of his/her portfolio of clients

  • Develop a mutually beneficial long-term partnership between Murex and these clients

  • Advise clients on how to efficiently support Murex and leverage its usage

  • Create adequate communication and streamlined processes between Murex and client teams

  • Properly monitor client satisfaction while controlling support costs

• Ensure production instance quality through optimized support, in line with our contract obligation, client satisfaction, and client business objectives

  • Organize support activities, define and optimize staffing requirements

  • Ensure the availability of suitable support structures at Murex and at the client

• Expand Murex usage tactically and strategically through the entire production instance life cycle

  • Help leverage and expand the usage of the Murex Solution throughout the client organization

  • Manage change requests, including staffing, delivery quality, and consistency with Murex standards

• Manage Murex IT tools related to production management

  • PEGA Support tool: case workflows, defect workflows, development workflows

  • Qlik Dashboard tool: Internal reporting on KPI and quality assessments

  • JIRA tooling: for services management

  • RunDeck: for end-of-day management

  • Splunk: for monitoring

Who you are:

• Minimum of 8years of relevant treasury or capital markets IT work experience within Murex, a competitor, a bank or a consultancy firm

• Experienceas a trusted key point of contact in a client relationship

• Proven experience in supervising the delivery of production support for a software vendor, with:

  • The management of a cross-functional team, and/or

  • An ability to act as an escalation point and, in this case, to ensure an appropriate response is put in place both at Murex and client, and/or

  • An ability to anticipate issues/risks and trigger corrective actions (ex-ante) at Murex and at the client, and/or

  • A previous experience in managing relationshipsbetween stakeholders at banks or hedge funds and external vendors or system integrators...

• Ability to develop trust-based relationshipswith client contacts:

  • Proactively providing them with relevant and fit-to-purpose information and advice

  • Managing expectations and acting with integrity, transparency, and accountability

  • Reliably following through on what matters to them

  • Helping them leverage Murexs offering to reach their objectives (business or IT)

Compensation for roles at Murex varies depending on a wide array of factors, including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Murex provides a reasonable range of compensation for roles that may be hired in Toronto as set forth below andinformation on benefits offered is here.

Salary: CAD 140,000 to CAD 160,000