Product Support Sales Representative

Big Country Equipment Repair

$115K — $125K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of sales experience in relevant sectors like equipment and lubricants.
  • Strong understanding of heavy equipment in various industries.
  • Proficient computer skills for business systems navigation.
  • Ability to foster robust relationships with customers and team members.
  • Exceptional communication and presentation abilities.
  • Willingness to travel extensively (up to 50%).
  • Familiarity with CRM systems for sales tracking.

Responsibilities

  • Sell and promote Big Country products while supporting customer success post-sale.
  • Prepare quotes and presentations to assist in customer proposal bids.
  • Manage all customer communications via calls, emails, and in-person meetings.
  • Support technical requirements with product training and demonstrations.
  • Facilitate product delivery and services at customer sites when needed.
  • Manage inventory processes including receiving and shipping.
  • Assist in operational tasks and marketing initiatives like online promotions and trade shows.

Benefits

  • Competitive salary and benefits package.
  • Comprehensive health insurance including dental and vision.
  • Retirement savings plan.
  • Opportunities for professional development and training.
  • Company-provided laptop and cell phone.
  • Company vehicle for work travel.
Full Job Description
Job Title: Product Support Sales Representative
Job Location: Kamloops, B.C
Base Rate: $115K-$125k annually - plus bonus eligible
Schedule: Full-time, flexibility required for travel and overtime as needed
Accommodations: Provided when travelling

We are currently seeking an energetic and flexible Product Support Sales Representative to join our dynamic team. You must be local to Kamloops, B.C., and/or be willing to relocate to Kamloops for this role. This role is perfect for someone passionate about customer service and skilled in sales, particularly in oils, lubricants, tools, and heavy-duty equipment. The ideal candidate should be adept at multitasking, possess excellent communication skills, and be comfortable with both computer systems and direct customer interactions.

Duties and Responsibilities:
  • Actively sell and promote the Big Country suite of products while supporting post-sale activities to ensure long-term customer success.
  • Prepare quotes and develop presentations in support of customer bids and proposals.
  • Manage customer communications, including phone calls, emails, and in-person meetings.
  • Support the technical requirements of Big Country products, including product training and demonstrations.
  • Assist with the delivery of products and services at customer sites as required.
  • Handle receiving, unloading, staging, and re-shipping of inventory.
  • Provide operational support and assist with marketing initiatives, including online promotions and trade show participation.
  • Travel as required for customer engagement, product training, and sales activities (estimated 50% travel / 50% local).
  • Perform additional duties as required to support overall business needs.

Requirements:
  • Proven sales experience, preferably with equipment, lubricants, and safety products.
  • Strong knowledge of heavy equipment used in construction, forestry, mining, and oil & gas industries.
  • Proficient in computer skills with the ability to navigate business systems and software efficiently.
  • Demonstrated ability to build and maintain strong customer and internal relationships.
  • Excellent communication, presentation, and interpersonal skills.
  • Willingness and ability to travel as required.
  • Experience using CRM software to manage customer relationships and sales activities.
  • Background in marketing, promotions, or trade show participation is considered an asset.
  • Proven sales experience, preferably with equipment, lubricants, and safety products.

Benefits:
  • Competitive salary and benefits package.
  • Comprehensive health insurance, including dental and vision.
  • Retirement savings plan.
  • Opportunities for professional development and training.
  • The company provided a laptop and a cell phone.
  • Company vehicle provided for work travel.

We want to thank all candidates who applied for this position. However, only those selected for an interview will be contacted.

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