Google

Product Support Manager, Pre-Launch User Testing, Gemini App

Google$114K — $163K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in project management or a customer-facing role.
  • Ability to thrive in a fast-paced and ambiguous environment.
  • Excellent communication and stakeholder management skills.
  • Strong investigative skills for deriving insights from user feedback.

Responsibilities

  • Design and manage pre-launch testing programs for the Gemini App.
  • Collaborate with Product Management, Engineering, and UXR teams to synchronize testing with product goals.
  • Implement systems for collecting and analyzing user feedback and reports.
  • Resolve issues by coordinating with engineering teams to address bugs discovered in testing.
  • Contribute to best practices and improvement of user insights programs.

Benefits

  • Target bonus of 15% of base salary.
  • Equity participation opportunities.
  • Exposure to cutting-edge AI product development.
  • Opportunities for professional growth and development.
Full Job Description
info_outline
X The application window will be open until at least August 13, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in a project management or a customer-facing role.

Preferred qualifications:
  • Ability to thrive in a changing, rapidly evolving, and ambiguous environment.
  • Excellent communication and stakeholder management skills, with experience influencing cross-functional teams.
  • Excellent investigative skills with the ability to extract insights from complex, qualitative and quantitive user feedback.


About the job

In this role, you will be at the forefront of the AI revolution, orchestrating critical pre-launch testing programs ranging from Dogfood to trusted testers that directly shape the future of Gemini.

You will act as the key connector between our users and product team, advocating the user voice to influence product direction. By collaborating deeply with Product Management, Engineering, and UXR, you will transform complex tester feedback into high-impact, actionable insights, ensuring our flagship AI products deliver a safe, high-quality, and trusted experience before reaching millions of users worldwide.

US: $114000 - $163000 (USD) 15% bonus target equity benefits

Responsibilities
  • Design, execute, and manage pre-launch testing programs (Trusted Testers, Dogfood) for the Gemini App. Define program scope, goals, and success metrics.
  • Partner closely with Product Management, Engineering, TPM, and UXR teams to align testing initiatives with the product roadmap and launch goals.
  • Develop and implement scalable mechanisms for collecting, triaging, and synthesizing user feedback and bug reports. Translate raw feedback into actionable product recommendations.
  • Drive issue resolution by working with engineering teams to prioritize and fix bugs discovered during pre-launch testing.
  • Establish best practices for pre-launch testing and contribute to the continuous improvement of user insights programs at Google.


Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy .

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

About Google

Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
Learn more about Google
Size
156,500 employees
Market Cap
$1,115.4 billion
Industry
Net Income
$40.2 billion
Founded
1998
5 Year Trend
+23.3%
Revenue
$182.5 billion
NASDAQ

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