One, Inc

Product Support Engineer

One, Inc • $80K — $95K *
US-AnywhereRemote in United States
Enterprise Technology
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 1+ years of engineering experience in backend development; proficiency in Node.js and Typescript preferred.
  • Familiarity with SQL and REST APIs.
  • Strong written communication skills for collaboration across teams.
  • Preferred knowledge of payment systems, AWS, and shell scripting (bash, zsh).

Responsibilities

  • Utilize AI to enhance operational efficiencies in Production Support.
  • Investigate and resolve complex production issues affecting user experience.
  • Interface with vendor systems using SQL and API calls to address customer complaints.
  • Commit fixes to backend systems to enhance performance.
  • Act as an engineering consultant to automate manual processes for the Operations team.

Benefits

  • Health, dental, and vision insurance.
  • Flexible work schedule and remote work options.
  • Professional development opportunities and training.
  • Opportunities for growth within the company.
Full Job Description
The Role

As a Production Support Engineer at OnePay, your mandate will be to help bridge the gap between Engineering and our Customer Experience team. You'll work closely with our Product and Engineering teams to properly understand complex integrated systems that cross between functional teams and third party Vendors. Our team is defined by our ability to diagnose any issue across our entire platform, so success in this role is just as dependent on critical thinking skills as it is on technical skills. You will:
  • Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support
  • Investigate and resolve complex production issues that affects user experience
  • Interface with critical vendor systems using a mix of SQL and API calls to research a customer complaints
  • Commit fixes to our backend systems
  • Act as an engineering consultant for our Operations team to automate manual processes

You Bring
  • At least 1 year of engineering experience with proficiency in at least one backend language. We use Node.js and Typescript throughout our stack, so an interest in learning and coding in Typescript is ideal
  • Experience with SQL and REST APIs
  • Excellent written communication skills paired with the ability to use them to collaborate with both technical and non-technical teams
  • Knowledge of payment systems (e.g. card processing, ACH), familiarity with AWS, and shell scripting experience with bash, zsh or similar is preferred


Standard Interview Process

Our process varies by role. Most candidates go through:
  • AI-assisted initial screen
  • Interview with Talent Partner
  • Technical or Hiring Manager Interview
  • Team Interview
  • Executive Interview
  • Offer!

About One, Inc

One, Inc. provides software solutions for the insurance industry. The company offers a cloud-based policy administration system that automates the process of selling and servicing insurance policies. The company's platform enables insurance companies to manage policies, claims, billing, and analytics. The company's customers include insurance carriers, managing general agencies, and brokers. The company was founded in 2005 and is headquartered in Santa Monica, California.
Learn more about One, Inc
Size
200 employees
Industry
Enterprise Technology
Founded
2012
* Ladders Estimates

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