Product Support Engineer

We are currently seeking an inaugural Product Support Engineer to join our Product team and help build our AI context layer while supporting our flagship data products. In this role, you will be responsible for being an expert in our healthcare data products, supporting the commercial teams in interpreting our data for the most complex of questions, and in tandem establishing the AI context layer that will power our agentic solutions around data.

Working within the Product organization, this person will partner closely with Engineering to define, write, and continuously improve the data context and evaluation framework that becomes a strategic differentiator for AcuityMD's AI products. At the same time, they'll serve as the internal authority on healthcare data, enabling Sales, Customer Success, and Product to confidently explain what our data means - and just as importantly, what it doesn't.
Team Mission

The AcuityMD platform features data from across the healthcare industry. Our data assets are the foundation of our application and central to the value we deliver to clients. Every data asset requires context to know how to interpret it, its nuances, and limitations.
Responsibilities

• Support our commercial teams so our customers are successful by answering the toughest data questions internally around what datasets mean, and the nuanced limitations of how to use them.
• Collaborate closely with our engineering team to build our AI data context layer with evals. This requires deep understanding of the data and great technical writing skills. This role should help drive what our eval designs even are to measure agent quality.
• Help drive what tooling we need to build in our data products to support data explainability.

Your Profile

• 4+ years working in healthcare data products
• 1+ year in roles that had customer facing interactions
• You have some familiarity with SQL or are willing to learn (must be adept in excel analyses if no SQL familiarity)
• Technical writing experience - you have experience putting complex concepts into easy written explanations for non technical stakeholders.
• Nice to have: experience in product or collaborating with teams that build the product
• Nice to have: AI evals background and experience establishing agentic quality frameworks.
• You pay strong attention to detail, communicate clearly and concisely, can reason through use cases, and tell stories using data.
• You have a bias towards action

Nice to Haves

• Experience in product or collaborating with teams that build the product
• AI evals background and experience establishing agentic quality frameworks

AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, market data and may vary from the range provided. Base salary range: 130K-180K

You must have an eligible work permit in the USA to be considered for this position
We Offer:

• Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.