Lam Research

Product Support Engineer 3

Lam Research$90K — $120K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in technical support or a related field; or 3 years with a Master's degree; or a PhD with no experience; or equivalent work experience.
  • Ability to understand and interpret electrical and mechanical schematics.
  • Proficient in data analysis, word processing, spreadsheet, and presentation software.
  • Excellent communication skills for constant interaction with field personnel and customers.
  • Willingness and ability to travel domestically and internationally up to 30%.

Responsibilities

  • Provide technical support for complex electro-mechanical equipment and systems.
  • Travel domestically and internationally to meet customer needs.
  • Analyze issues to formulate root cause hypotheses and action plans.
  • Deliver remote and on-site escalation support and manage escalations effectively.
  • Troubleshoot technical problems while coordinating multiple tasks.
  • Build and maintain positive relationships with co-workers and customers under minimal supervision.
  • Act as a technical mentor and may conduct training for field engineers.

Benefits

  • Comprehensive benefits package to support various life phases.
  • Opportunities for professional development and training.
  • Flexible working shifts including nights and weekends as needed.
  • Supportive work environment that encourages team collaboration.
Full Job Description
The impact you'll make

As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, robots, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.

What you'll do

Locations for this position are Oregon, Arizona, or Fremont.

  • Must have Etch tool experience such as 2300e, Sense.i.
  • Must have the ability to travel up to 30% both domestic and international.
  • Provide support to account teams and customers where the product is highly technical or sophisticated in nature.
  • Formulate root cause hypothesis, analysis and action plans with detail problem statements, data analysis and success criteria.
  • Provide quality remote and on-site escalation support and escalation management.
  • Troubleshoot technical problems and coordinate multiple technical tasks.
  • Work directly with customers to meet their needs and expectations with attention to detail and high degree of accuracy.
  • Establish and maintain cooperative working relationships with co-workers and customer and adhere to customer rules and policies regarding worksite behavior and safety with minimal supervision.
  • Able to work in constrictive clean room environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads.
  • Work flexible shifts and on-call including nights, weekends, and holidays.
  • Develop customer confidence through credible recommendations and an understanding of the customer's perspective to support sales, service and revenue.
  • Participate in Lam's worldwide technical community and actively shares knowledge and take a leadership position to enhance worldwide learning and its application.
  • Act as technical mentor for field and account engineers and may design or conduct training sessions.
  • Be the liaison between the account team and GPS for equipment support issues.


Who we're looking for

  • Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
  • Understand and work from electrical and mechanical schematics, diagrams and interpret operation manuals.
  • Use computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
  • Be available for constant communication with the field through either meeting, instant messenger, text, email, etc.
  • Able to travel both domestic and international based on business need.


Preferred qualifications

  • Familiar with the SW structure and the ability to troubleshoot from the Control Works level.
  • Acquainted with Analog-to-Digital I/O devices IOC, SIOC, EIOC, and how they interact with the Tool Platform SW Package.
  • Knowledge of the directory structure, and the ability to troubleshoot the structure.
  • Communicate with customer at a technical level and influence customer decision to follow action plans.
  • Robotics/mechatronics experience.
  • Individual and team contributor.


Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

About Lam Research

Lam Research Corporation (Lam Research) is a supplier of wafer fabrication equipment and services to the worldwide semiconductor industry. Lam Research designs, manufactures, markets, refurbish, and services semiconductor processing equipment used in the fabrication of integrated circuits. The Company’s etch and clean technologies enable customers to build integrated circuits. Its etch systems shape the microscopic conductive and dielectric layers into circuits that define a chip’s final use and function. Its Customer Support Business Group (CSBG) provides products and services to maximize installed equipment performance and operational efficiency. Its customer base includes semiconductor memory, foundry, and integrated device manufacturers (IDMs) that make DRAM, NAND, and logic devices for these products.

Lam Research Careers

Joining Lam Research offers a unique opportunity to enhance your career at a leading global company at the forefront of innovation and technology in the semiconductor industry. Work You’ll Do At Lam Research, we are committed to advancing the technology landscape through continuous innovation and leadership. Our team of professionals is dedicated to pushing the boundaries of what's possible, making us a pivotal player in the semiconductor industry. By joining our team, you will collaborate with some of the brightest minds in the field, contributing to projects that significantly impact future technology. Transform Your Career Lam Research stands at the intersection of technology, innovation, and leadership. We offer job opportunities that challenge you to excel and push your limits. Our culture fosters growth and embraces diversity, ensuring that every team member can thrive professionally and personally. Join our dynamic team and be part of a company known for its groundbreaking work in developing equipment and services that drive the production of virtually every leading-edge chip in the world. Professional Growth and Development We believe in nurturing the professional growth of our employees by providing ample opportunities for career advancement through leadership and diversity training programs. Our commitment to your career is reflected in our robust benefits package, designed to support you and your family’s health, well-being, and financial future. Internship and Employment Opportunities Start your career path at Lam Research with our internship programs, which offer a hands-on experience in the semiconductor industry. Interns work closely with experienced mentors, gaining invaluable skills and knowledge that prepare them for full-time positions within our company. For seasoned professionals, we offer a variety of positions that leverage your skills to contribute to our mission of continuous improvement and innovation. We are always looking for curious, creative, and driven individuals to join our team. Inclusive Culture and Networking Lam Research is dedicated to creating a diverse and inclusive environment where all employees can thrive. Our culture encourages networking and collaboration, allowing you to connect with colleagues and industry leaders who are as passionate about technology and innovation as you are. Applying at Lam Research Ready to take the next step in your career? Explore the job opportunities at Lam Research by visiting our Careers page. Tailor your resume to highlight your relevant experience and skills, and prepare for an interview that could lead to a multitude of rewarding career paths with us. Stay Connected Keep up to date with the latest company news, employment trends, and career tips by joining our community. Subscribe to receive updates that can help you navigate your professional journey at Lam Research. Join Our Team Search open positions that match your skills and interests. We look for passionate, innovative, and solution-driven team players. Start your journey with Lam Research today, where your work isn’t just a job—it’s a pathway to personal and professional fulfillment. SEARCH LAM RESEARCH JOBS Discover the opportunities waiting for you at Lam Research, where we turn today’s innovations into tomorrow’s technologies.
Learn more about Lam Research
Size
14,100 employees
Market Cap
$54.8 billion
Industry
Net Income
$2.9 billion
Founded
2013
5 Year Trend
+16.5%
Revenue
$11.9 billion
NASDAQ

Similar Jobs

More Jobs at Lam Research

More Technical Services Jobs

Find similar Product Support Engineer 3 jobs: