As a Product Specialist, you'll be the technical bridge between our customers, product design, engineering, and operations - working hands-on with configuration, deployment, and cloud infrastructure to make sure evertz.io delivers for the media organizations that depend on it.
At its heart, this role is about helping customers get the most out of evertz.io. You'll partner with media organizations to understand their needs, design and stand up solutions that fit, and make sure those solutions actually deliver in production. The work is hands-on with cloud and broadcast technology, but it's driven by customer success - turning what a customer needs into something that works for them. It's a great fit for someone who likes working directly with customers and solving the business and technical challenges that come with it.
Responsibilities:- Configure, deploy, and validate evertz.io environments and AWS infrastructure for customer deployments and evaluations.
- Lead and support customer proof-of-concepts, demonstrations, and technical evaluations - turning what customers need into working configurations.
- Work directly with customers to understand their operational workflows and translate them into clear technical requirements and configurations.
- Collaborate with engineering, product, and SRE teams to define and refine platform capabilities, bringing customer feedback and field experience back into the product.
- Develop and maintain configuration templates, scripts, and documentation that make deployments repeatable and customer-ready.
- Act as a voice of the customer in collaborative meetings with Engineering, aligning priorities, architecture, and ongoing initiatives.
- Provide feedback on usability, deployment flows, and performance, grounded in how customers actually use the platform.
- Contribute to continuous improvement of platform scalability and automation.
Requirements:- Strong understanding of AWS services including EC2, VPCs, S3, Lambda, Step Functions, DynamoDB, CloudFormation, and CloudWatch.
- Experience with broadcast technology - including video, audio, OTT platforms, and live production workflows - is an asset.
- Experience deploying and maintaining modern cloud applications or services.
- Familiarity with networking concepts, APIs, and microservice architectures.
- Hands-on experience with scripting and automation (Python, Bash, or JavaScript).
- Excellent analytical and problem-solving skills, plus the communication skills to work directly with customers and explain technical concepts clearly.
- Comfortable working in a collaborative, Agile development environment.
- Degree or diploma in Computer Science, Information Technology, or a related field (or equivalent experience)
- Willingness to travel internationally to customer sites and tradeshows
Why Join Evertz.io- Be part of a high-impact team driving innovation in the cloud media space, working directly with leading media organizations.
- Work with leading-edge AWS technologies and next-generation video systems.
- Opportunities for advancement into technical leadership or product architecture roles.
- Competitive compensation, benefits, and an engineering-focused culture.
What we Offer:- Employer funded benefits program
- Competitive total compensation package
- Work-Life Balance
- Employee assistance plan
- Employee Discount Platform
- Career Progression
- Casual Work Environment
- Social Events and Sports Teams
- Onsite Counsellor
Location: Burlington, Ontario
Hours: Monday to Friday, 40 hours per week
Vacancy: This is an existing position
Salary Range: $80,000 to $100,000 per year, based on experience
