Technical Writer III - Product Docs (Hybrid, Toronto)

CrowdStrike Holdings, Inc. • $100K — $165K *

US-AnywhereRemote in Ontario, CA

Information Technology

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

5+ years of experience in technical writing, preferably in tech or software products.
Proficiency in structured authoring using DITA/XML.
Excellent writing skills with a modern, conversational tone and strong information hierarchy.
Experience using technical authoring tools, ideally OxygenXML Editor.
Familiarity with version control systems like Git and GitHub.

Responsibilities

Produce user-focused documentation for new features and API guides.
Develop in-depth product knowledge through collaboration and research.
Build and maintain cross-functional relationships with designers and developers.
Contribute to team writing standards and participate in content reviews.
Integrate AI into documentation processes to enhance quality and efficiency.
Define strategies for the writing team while managing specific projects independently.
Advocate for customer needs in all documentation efforts.

Benefits

Comprehensive wellness programs for mental and physical health.
Generous vacation and holiday policies for work-life balance.
Paid parental leave and adoption support.
Professional development opportunities for all employees.
Employee networks and volunteer opportunities to foster community connections.

Full Job Description

About the Role:

As a Technical Writer III, you'll write customer-focused product documentation that delivers the right content to the right user at the right time. You'll work closely with other writers, content strategists, product managers, engineers, and product designers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing.

This role is hybrid, requiring 2-3 days per week on-site in our Toronto, Canada office once the development center is established.

What You'll Do:

Produce high-quality documentation-new features, release notes, API docs, and more-to guide and educate customers.
Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out.
Build strong, cross-functional partnerships with designers, developers, and product managers.
Contribute to and use our writing team's standards, processes, and best practices.
Advise and assist other writers, and participate in collaborative content reviews.
Continuously find ways to integrate AI into our processes to improve quality, drive velocity, and improve both the customer and writer experience.
Help define our team's strategy and vision while also independently managing your own projects.
Advocate for the customer in all aspects of your job.

What You'll Need:

Portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone.
Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
Exceptional audience analysis, written and verbal communication, and problem solving.
Experience exploring a customer's problem space and addressing their needs through documentation.
Curiosity to explore improving authoring workflows and project management processes with AI.
Experience and/or understanding of DITA/XML and structured authoring.
Experience using a technical authoring tool, preferably OxygenXML Editor.
Experience using Git, GitHub, GitLab, BitBucket, or other version control and repository hosting technologies.
Demonstrated understanding of topic-based authoring and reusable information architecture.
Dedicated user-centric approach to focus on what the customer needs, not what the system does.
Strong grasp of user experience fundamentals.
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

Experience using or creating AI agents and prompts to increase your efficiency and productivity.
Knowledge of and experience writing for the cybersecurity industry.
Experience using a Component Content Management System (CCMS).
Passion for and track record of seizing opportunities for improvement at every turn.

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Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

CrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $100,000 - $165,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada.

About CrowdStrike Holdings, Inc.

CrowdStrike Holdings, Inc. Careers

Joining CrowdStrike Holdings, Inc. presents an unparalleled opportunity to advance a career in the tech industry with a company at the forefront of digital security. As a leader in cybersecurity solutions, CrowdStrike Holdings, Inc. offers a range of job opportunities that cater to a variety of skills and experiences, from entry-level positions to senior leadership roles.

Explore Job Opportunities

CrowdStrike Holdings, Inc. is continuously seeking talented individuals who are passionate about protecting organizations against cyber threats. With a commitment to innovation and excellence, the company is hiring professionals who are eager to contribute to a team that values hard work and creative solutions.

Innovation and Professional Growth

At CrowdStrike Holdings, Inc., employees are encouraged to push the boundaries of technology and leadership. The company supports professional growth through robust training programs, including leadership development and diversity training, ensuring that every team member has the resources to thrive in their career.

Culture and Benefits

The culture at CrowdStrike Holdings, Inc. is dynamic and inclusive, fostering a workplace where diversity is celebrated and every voice is heard. Employees enjoy comprehensive benefits that support both their professional and personal lives, enhancing job satisfaction and team morale.

Internship Programs

For those starting their career, CrowdStrike Holdings, Inc. offers internship programs that provide a rich learning environment. Interns gain hands-on experience, working alongside seasoned professionals and participating in projects that deliver real-world solutions.

Networking and Career Advancement

CrowdStrike Holdings, Inc. emphasizes the importance of networking within the industry, offering numerous opportunities for employees to connect with thought leaders and innovators. These connections can lead to career advancement and a deeper understanding of the cybersecurity landscape.

Applying for a Position

To apply for a position at CrowdStrike Holdings, Inc., candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture and team.

Stay Connected with CrowdStrike Careers

Interested candidates can stay informed about new openings and company news by subscribing to job alert emails. This personalized service ensures that potential applicants are the first to know about new opportunities that match their career interests and skills.

Join the Team

CrowdStrike Holdings, Inc. is looking for curious, creative, and solution-driven team players. Explore the employment opportunities on the CrowdStrike Holdings, Inc. careers page to find a position that matches your skills and passions.

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