Summary of Job
The Product Specialist role is one that requires working knowledge of the eMDs suite of products as well as excellent organizational, written/verbal, project management, and customer service skills. This position also plays a key role in understanding internal and external customer needs and challenges, defining business/technical documentation, coordinating with key decision makers in the organization, and proposing solutions that align with existing product portfolio and strategy.
Essential Duties and Responsibilities
• Participate in internal meetings with Product Management, Project Management, Support and Development regarding upcoming releases, progress throughout Development and Beta Cycles, escalations, etc.
• Collaborates with other teams within the company
• Works with Tech Writers to produce product documentation (release notes, installation guides, operation guides, etc.) and other collateral
• Research support tickets and coordinate with relevant teams to ensure they are resolved
• Conduct meetings and discussions to achieve consensus on product features and functionality.
• Research the existing product and customer requests to determine the desired functionality for a new product line.
• Write functional specifications based on the research and meetings done for each module assigned.
• Conduct review sessions of functional specifications to obtain approval from all necessary parties.
• Support the approved functional specifications through the Design, Development and QA processes.
• Works directly with customers, research and write specifications based on their requests.
Skills & Requirements
Qualifications
• Strong verbal and written communication skills are imperative for this position.
• Excellent organizational skills are a must.
• Experience with MS Office Suite (Word, Excel, Outlook).
• Prior experience in web based applications is a must.
• Must be able to thrive in a busy, high volume environment.
• Prior experience and familiarity with software development processes, web services, application servers and service-oriented architecture is preferred
• Prior experience with the Agile development process is a plus
• Basic understanding of software development processes and industry best practices
• Experience with prior EMRs preferred
• Ability to understand workflow within the PM system and EMR system
Education and/or Experience
• Minimum of 3 years of work experience in product management, business analyst or related role is required.
• Prior experience in web applications is a must
• Bachelor's degree is required
• Candidate should have some experience in the healthcare IT industry
• Knowledge of medical terminology
• Experience with Project Management
Language Skills
Employees are required to speak, read and write English
Physical Demands / Work Environment
All employees must be able to lift 50lbs
Other
Candidates must be legally authorized to work in United States
