Time Type:Regular
Job Description :Reporting to the Digital Crew Lead, the Onboarding & Adoption Product Owner shapes and delivers a high-impact roadmap designed to maximize digital adoption and lower operational costs. This key role takes full ownership of the end-to-end customer onboarding journey, driving strategic initiatives that seamlessly transition new users to digital self-serve channels.
Additionally, the Product Owner will focus on accelerating self-serve adoption for existing features, leading GTM execution for new functionality launches, and driving digital billing & payment solutions. Thriving in an agile environment, the ideal candidate is a data-driven, strategic thinker who can easily prioritize high-value work to hit our digital adoption and cost-reduction goals.
KEY RESPONSIBILITIES:- Vision & Roadmap Strategy: Define the Squad's product vision, goals, and strategic roadmap for onboarding, feature adoption, and billing optimization, aligning closely with the broader crew objectives.
- Backlog Management: Build, maintain, and prioritize a high-value squad backlog, effectively translating customer needs and business logic into actionable user stories.
- Cross-Functional Leadership: Lead and collaborate daily with cross-functional Squad members, cross squad/crew partners, and key stakeholders to deliver on priorities.
- Data & Performance Accountability: Collaborate with finance partners to develop project business cases using solid data insights, taking full ownership of results and regularly providing clear performance updates.
- Managing Complex Deliverables: Drive the execution of complex projects from start to finish, helping the team cut through ambiguity and operational hurdles to deliver quality solutions.
- Stakeholder Communication: Effectively communicate product vision, roadmap milestones, and performance outcomes to senior management using clear metrics and data-driven insights.
- Risk & Dependency Management: Proactively identify, track, and mitigate risks & dependencies across squad deliverables
- User Experience & Customer Value: Champion the "customer-obsessed" mindset, ensuring that the end-to-end user experience meets rigorous customer needs while hitting business revenue and cost-optimization goals.
- Agile Evolution & Practices: Foster a culture of continuous improvement within the squad, helping the team evolve its processes and adopt agile best practices to improve collaboration and delivery.
Essential QualificationsACADEMIC TRAINING- Bachelor's degree in Business Management, Marketing or a related field (preferred).
WORK EXPERIENCE- + 5 years Marketing or Product experience
- Telecommunications experience strongly preferred
- Project management experience, with good understanding of operations
- Advanced PC skills including the ability to work proficiently in Google Office Suite
SPECIFIC COMPETENCIES- Ability to speak/write both French and English is preferred
- Working knowledge of the Canadian Wireline/Telecom market
- Proven experience working as a Product Owner or within an Agile/Scrum framework
- Exceptional written and verbal communication skills
- Superior business and financial acumen
- Demonstrated ability to lead a project and work cross-functionally
- Highly organized, detail oriented and able to multitask within tight deadlines
- Must have an analytical approach and be comfortable driving KPIs
- Ability to think outside the box and challenge the status quo
- Strong problem solving & decision-making skills
- Strategic thinker with proven ability to negotiate
#LI-HybridLocation :Montréal, QC
Company :Cogeco Connexion Inc
