DescriptionPosition Summary:
Responsible for serving as the business owner and strategic steward for assigned products, capabilities, processes, or business functions. Partners with stakeholders across business, operations, technology, compliance, analytics, and third-party providers to identify opportunities, define requirements, prioritize initiatives, and deliver solutions that create measurable business value. Owns full lifecycle of assigned capabilities, including discovery, requirements definition, process design, backlog prioritization, implementation support, adoption, and continuous improvement. This role balances strategic objectives with day-to-day delivery needs while ensuring solutions are aligned with business goals, customer expectations, operational requirements, and applicable regulatory obligations.
Responsibilities:- Product Ownership & Business Leadership
- Owns and manages one or more business capability domains, products, or functional areas.
- Partners with stakeholders to understand business objectives, operational challenges, customer needs, and improvement opportunities.
- Translates business strategy into actionable initiatives, requirements, and delivery priorities.
- Drives alignment among business, operations, technology, compliance, analytics, and vendor partners.
- Facilitates decision-making and resolve competing priorities across stakeholder groups.
- Ensures delivered solutions achieve intended business outcomes and support organizational objectives.
- Requirements & Process Design
- Leads discovery sessions, workshops, interviews, and working sessions to gather and validate business requirements.
- Develops and maintains business requirements, functional requirements, process documentation, workflow diagrams, use cases, and acceptance criteria.
- Analyzes current-state processes and defines practical future-state solutions that improve efficiency, quality, customer experience, and scalability.
- Identifies business impacts, dependencies, risks, controls, and opportunities for process improvement.
- Creates visual process maps and other artifacts to communicate requirements, decisions, and solution approaches.
- Maintains traceability between business objectives, requirements, decisions, and delivered functionality.
- Product Delivery & Backlog Management
- Creates, maintains, and prioritizes product backlogs based on business value, risk, dependencies, regulatory considerations, and strategic objectives.
- Refine epics, features, user stories, functional requirements, and acceptance criteria to support delivery teams.
- Partners with technology and delivery teams to clarify requirements, validate assumptions, and support implementation activities.
- Participates in planning, estimation, testing, release preparation, and implementation activities as needed.
- Supports user acceptance testing, business validation, training, and operational readiness activities.
- Balances short-term delivery execution with long-term product and capability objectives.
- Data Analysis, Reporting & Continuous Improvement
- Uses business data, operational metrics, and user feedback to support prioritization, recommendations, and decision-making.
- Defines key performance indicators, success measures, data needs, and reporting requirements for assigned capabilities.
- Partners with business intelligence, analytics, and technology teams to develop dashboards, operational reporting, and meaningful business insights.
- Analyzes trends, process performance, defects, exceptions, and adoption data to identify enhancement opportunities.
- Drives continuous improvement initiatives focused on efficiency, quality, compliance, customer experience, and business outcomes.
- Stakeholder Communication & Collaboration
- Communicates status, risks, decisions, dependencies, and recommendations to leadership and stakeholders in a clear and concise manner.
- Facilitates meetings, workshops, presentations, and working sessions with both technical and non-technical audiences.
- Builds strong cross-functional relationships and serve as a trusted advisor for assigned business capabilities.
- Influences decision-making across teams without direct authority.
- Provides guidance, mentorship, and support to analysts or other team members as needed.
- Performs other duties and projects assigned.
Requirements:- Bachelor's Degree preferred, and/or five (5) + years of experience in Product Ownership, Product Management, Business Analysis, Process Improvement, Technology Delivery, or related disciplines.
- Three (3) + years of experience within mortgage banking.
- Experience defining, documenting, and validating business requirements, functional requirements, user stories, acceptance criteria, and process flows.
- Experience facilitating stakeholder workshops, discovery sessions, requirements sessions, or cross-functional working groups.
- Experience partnering with business and technology teams to deliver solutions.
- Strong coaching, consultation, and advisory skills.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $93,000 and $154,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
