Job DescriptionResponsibilitiesAbout the RoleThe Product Owner drives the vision, prioritization, and delivery of innovative, customer-focused solutions by translating business and customer needs into actionable product requirements. This role partners with cross-functional teams, stakeholders, and vendors to manage the product backlog, define user stories, improve processes, and deliver high-impact product enhancements that align with business objectives and create measurable value for customers.
In this role you will:- Act proactively to consistently deliver on commitments with little supervision
- Analyze and communicate customer requirements to provide innovative solutions and recommend system, product and process enhancements
- Identify, evaluate, and introduce new approaches/technology to use in product development
- Explore alternative ways to view and solve problems to achieve results beyond what is required
- Leverage innovation tools, creative processes, and diverse cross-functional experts to generate ideas
- Focus on constantly improving processes, products, and services and exploring innovative ways to do the job
- Take advantage of opportunities to try unique ways of doing things and tests promising ideas to find new solutions
- Ask provocative questions to understand current practices and the customer's experience before moving to problem solving
- Seek to understand and experience the full array of stakeholders' (e.g., internal partners, suppliers, customers) behavior, needs, concerns, and desires to unlock new opportunities for innovation
- Communicate potential benefits of new ideas to stakeholders
- Influence others by creating a participative, empowered environment to gain acceptance of ideas or plans using appropriate interpersonal styles and methods
- Take immediate action when confronted with a problem or when made aware of a situation
- Work collaboratively with the Program/Product Managers to advise on the creation and partners to communicate product roadmap initiatives to the teams that result in great experiences for our customers
- Create novel solutions with measurable value for existing and potential customers (internal or external)
- Partner with vendors and internal departments to ensure tasks are defined and documented with timely deliverables and within SLA
- Communicate with all levels of leadership, internal business partners and external vendors regarding project status and production performance
- Ensure clear communication and coordination across business to manage the scope of each product launch for on-time delivery of key features
- Work with the Agile team to craft high quality customer-centric user stories that exceed customer expectations
- Responsible for leading the prioritization of the product backlog in partnership with product management
- Measure product performance using key information, processes and systems to ensure accountability for achieving business results
QualificationsWhat makes You an ideal candidate?- Working knowledge of risk management, loss control management and coordinating vendor relationships
- Thorough understanding of Vision/Roadmap creation, Portfolio/Program/Team Backlog creation, refinement and prioritization
- Proficient understanding of XML/JSON based APIs, Cloud Technologies, Service Virtualization, Test Data Management, and Data Driven Decision making
- Working knowledge of the Agile/SAFe Lean enterprise concepts and best practices and how they are applied in the workplace
- Experience working within a matrix organization, collaborating with business stakeholders, user experience teams, project managers, product managers, developers and others
- Ability to effectively define Product roadmaps and identify requirements
- Able to demonstrate Servant leader management principles and practices
- Ability to deliver best in class product experiences utilizing Design Thinking and Lean methodologies
- Advanced interpersonal, communication (verbal and written), cross-collaboration skills, including the ability to interact with team members at all levels
- Advanced problem solver who can clearly identify, analyze, and resolve issues as they arise
- Ability to manage multiple projects simultaneously
- Proficient persuasive and negotiation skills
- Proficient presentation skills
Additional Knowledge and SkillsWorking effectively within an AI enabled environment:
- Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
- Skills in evaluating AI outputs for accuracy, compliance, and bias
- Experience integrating AI into workflows to improve efficiency or insights
- Familiarity with AI assisted research, summarization, and content generation
- Understanding of responsible AI use, including ethics and data protection
Work Experience & Education- 4-6 years experience as a Product Owner/Manager on an Agile Scrum team required
- High School Diploma or equivalent required
- Bachelor's Degree or additional equivalent work or military experience preferred
Licenses and Certifications- Agile Certification (PSPO or CSP-PO or POPM/APM) required
- Advanced Agile Certification preferred
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Compensation: Competitive pay and bonus eligibility.
Work Life Balance: Flexible hybrid work environment, 2-days a week in office.
NOTE: We are unable to consider candidates who require visa sponsorship for this positionThis position is not open to agency submissions#GMFJobs #LI-Hybrid #LI-ST1
