We are seeking a strategic and customer-focused
Product Owner to lead high-impact fraud initiatives and shape the vision, roadmap, and delivery of key Fraud, Waste & Abuse capabilities. In this role, you will own the product backlog, translate business needs into clear priorities, and partner with agile, technical, and cross-functional teams to deliver meaningful outcomes. The ideal candidate brings strong Long-Term Care experience, a data-driven mindset, and the ability to balance customer insight, technical constraints, and business value to continuously improve product performance and innovation.
Position Responsibilities:- Lead and prioritize critical fraud initiatives to deliver business value.
- Drive product strategy, roadmap, and delivery for Fraud, Waste & Abuse capabilities.
- Own and prioritize the backlog, including epics, stories, and themes aligned to strategy.
- Represent the voice of the customer by incorporating user research and feedback into product decisions.
- Partner with agile teams, Scrum Leads, and cross-functional stakeholders to deliver prioritized features.
- Use KPIs, experiments, and data analysis to measure performance and guide product direction.
- Collaborate with Engineering, Design, and leadership to identify pain points and accelerate value delivery.
- Oversee release planning, remove roadblocks, and continuously improve through learning and adaptation.
Qualifications:- Required experience in Long-Term Care (LTC), preferably within Fraud, Waste & Abuse, claims, or related product environments.
- Strong organizational, analytical, and problem-solving skills, with the ability to navigate ambiguity and manage competing priorities.
- Excellent verbal and written communication skills, with the ability to clearly articulate product vision, opportunities, and outcomes to diverse stakeholders.
- Solid understanding of technical architecture, current technology stacks, and platform constraints to support effective product decisions.
- Proven experience facilitating journey mapping, story mapping, and roadmap planning sessions to align teams and define priorities.
- Demonstrated ability to lead projects or workstreams independently, provide subject matter guidance, and coordinate small cross-functional teams.
- Experience in product development, project and change management, with a strong focus on delivery, stakeholder alignment, and continuous improvement.
- Ability to use KPIs, data interpretation, and performance tracking to validate decisions, measure outcomes, and drive ongoing optimization.
When you join our team:- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
Referenced Salary LocationUSA, Massachusetts - Full Time Remote
Working ArrangementRemote
Salary range is expected to be between$90,160.00 USD - $167,440.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [redacted] for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
Company: John Hancock Life Insurance Company (U.S.A.)
