Job Summary

As a Product Operations Manager - Scrum, you will facilitate and coach multiple Agile teams, working closely with Product Managers, Engineering leads, and cross-functional stakeholders to remove impediments, protect team focus, and drive the consistent delivery of high-quality software. You'll go beyond running ceremonies for a single team - you'll standardize Scrum practices across teams, coach team members and Product Owners toward higher levels of agile maturity, and represent the voice of the team to leadership through clear, metrics-based reporting.

You will have the opportunity to work across multiple teams and, where the organization scales Agile through a framework like SAFe, help facilitate program-level events such as PI Planning and cross-team synchronization. You should be comfortable mentoring less experienced Scrum Masters, resolving cross-team dependencies and conflicts, and using modern AI-assisted tools to streamline reporting, backlog hygiene, and administrative overhead so the team can focus on delivering value.

Duties and Responsibilities

Scrum Facilitation & Team Coaching

• Facilitate all core Scrum events - sprint planning, daily stand-ups, sprint review, and retrospective - ensuring they are timely, focused, and drive real inspection and adaptation.
• Create a team environment that is open, non-judgmental, and trustworthy, while emphasizing problem-solving and self-organization.
• Protect the team from outside interference and unnecessary pressure during a sprint, escalating and resolving impediments quickly.
• Coach the team and Product Owner on Agile requirements, backlog creation, story slicing, and definition of ready/done to ensure a healthy, well-groomed backlog.
• Assess the Scrum maturity of the team and organization, and coach the team to higher levels of maturity at a sustainable pace.

Multi-Team & Program-Level Facilitation

• Facilitate or support program-level ceremonies such as PI Planning, Scrum of Scrums, or cross-team syncs in organizations running scaled frameworks (e.g., SAFe).
• Coordinate across teams to identify, track, and resolve cross-team dependencies and conflicts before they block delivery.
• Standardize Scrum practices and reporting across multiple teams to create consistency without stifling team-level autonomy.
• Mentor and support less experienced Scrum Masters, sharing facilitation techniques, coaching approaches, and organizational context.

Metrics, Reporting & Continuous Improvement

• Track and report team and program-level metrics (velocity, cycle time, predictability, defect rates) to give teams and leadership an honest, current view of progress.
• Use agile project management and reporting tools (e.g., Jira, Confluence) - augmented with AI-assisted tools where available - to reduce manual reporting overhead and surface trends faster.
• Drive continuous improvement initiatives that come out of retrospectives and Inspect & Adapt workshops, ensuring action items are tracked to completion.
• Promote transparency by ensuring Scrum artifacts and dashboards are accurate, current, and visible to the whole organization.

Stakeholder & Organizational Leadership

• Serve as the primary point of contact between the Scrum team, Product Management, engineering leadership, and other departments on process and delivery questions.
• Communicate team progress, risks, and blockers clearly to stakeholders and senior leadership through regular, metrics-based updates.
• Advocate for Agile values and principles across the organization, influencing without direct authority to drive adoption of better practices.
• Partner with Product Management to ensure a healthy balance between new feature work, technical debt, and quality.
• Perform other duties as assigned.

Education and Experience:

• Bachelor's degree or equivalent work experience.
• 5+ years of experience as a Scrum Master or in an Agile facilitation role, including experience supporting multiple teams simultaneously.
• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II) required.
• Advanced certification strongly preferred: Advanced Certified ScrumMaster (A-CSM), Certified Scrum Professional (CSP-SM), SAFe Scrum Master (SSM), or SAFe Advanced Scrum Master (SASM).
• Demonstrated experience facilitating Scrum for complex, high-visibility projects or teams.
• Experience in a scaled Agile environment (e.g., SAFe Agile Release Trains) strongly preferred.
• Experience using AI-powered productivity tools (e.g., Microsoft Copilot, Claude, Rovo, or similar) to streamline reporting, documentation, and day-to-day facilitation work is a plus.
• Experience in government technology at the state and local level highly preferred.

Knowledge, Skills and Abilities

• Strong knowledge of Agile Scrum principles, practices, artifacts, ceremonies, and roles.
• Proven ability to coach teams toward self-organization and higher levels of Agile maturity at a sustainable pace.
• Demonstrated success facilitating and resolving cross-team dependencies and conflicts in multi-team or scaled Agile environments.
• Excellent communication and facilitation skills, with the ability to keep meetings focused and drive real outcomes.
• Ability to mentor and develop less experienced Scrum Masters.
• Ability to influence without direct management authority, both within the team and with senior stakeholders.
• Comfortable working with team and program-level metrics to tell an honest, data-informed story about delivery.
• Experience using tools like Jira, Confluence, and Microsoft 365 Suite.
• Ability to thrive in a fast-paced, evolving organizational environment.
• Willingness to travel occasionally for team or program-level events.

Work Environment

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer.

Physical Demands

• Must be able to remain in a stationary position for most of the day.
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine.
• This position needs to occasionally move about inside the office.
• The person in this position frequently communicates via telephone.