TELUS Corporation

Product Operations Framework & Process Specialist

TELUS Corporation • $109K — $202K *
Burnaby, BC V3J 1A1In-Person
Enterprise Technology
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 5+ years in a product-driven organization or consulting role with expertise in process design and documentation.
  • Strong stakeholder management and communication skills to build consensus across teams.
  • Proficiency with product management tools like Jira and Confluence.
  • Ability to visualize processes within a larger model and communicate effectively through maps.
  • Understanding of modern software development methodologies (SDLC, CI/CD, Agile).
  • Proven ability to measure and iterate processes based on feedback in agile environments.
  • Bachelor's degree in relevant fields or equivalent professional experience.

Responsibilities

  • Design and standardize the product lifecycle into a 'Golden Path' with cross-functional collaboration.
  • Own and govern the centralized Product Taxonomy structure as it evolves.
  • Translate process requirements into practical implementations using relevant tools.
  • Create comprehensive documentation and playbooks that serve as a single source of truth.
  • Coach teams to identify and correct anti-patterns in their workflows.
  • Conduct assessments to identify bottlenecks and iterate on workflows based on team feedback.
  • Collaborate to ensure process documentation is reflected in training and onboarding strategies.

Benefits

  • Comprehensive total rewards package with competitive salary and bonuses.
  • Minimum of 3 weeks vacation and flexible benefits plan.
  • Flexibility to work in-office, virtually, or hybrid.
  • Generous matched pension and share purchase programs.
  • Opportunities for community engagement and growth.
  • Career development and learning opportunities.
Full Job Description
As the Product Operations Process Specialist, you'll be the "Architect of Flow"-turning abstract processes into documented workflows that reduce complexity and empower every squad to move from idea to shipped feature with clarity and confidence. But this role goes beyond documentation. You'll be a player-coach, embedded with product teams to help them translate the new operating model into real-world practice. You'll coach teams through scenarios, help them recognize anti-patterns in how they're working, and guide them toward better ways of operating. You'll also build consensus with cross-functional stakeholders to build consensus around process standards and help them understand what's in it for them when they adopt new ways of working. Your success will be measured by how well teams embrace and apply the new operating model day-to-day-not just by the documentation you create.

What you'll do

  • Design and standardize the end-to-end product lifecycle (Discovery, Design, Dev, Launch) into a "Golden Path," partnering with product leaders, engineering teams, and cross-functional stakeholders to validate requirements, build consensus, and ensure adoption across squads
  • Own the centralized Product Taxonomy governance structure, and keep it current as the operating model evolves
  • Translating process requirements into practical implementations using tools like Jira, Confluence, and internal tooling that embed governance directly into daily workflows
  • Create comprehensive documentation, "How-To" playbooks, and visual process maps that serve as the single source of truth for product teams
  • Coach teams to recognize and correct anti-patterns in how they're working (e.g., skipping discovery, jumping to solutions), helping them understand the "what's in it for me" of the new operating model through real-world examples and negotiation
  • Conduct regular assessments to identify process bottlenecks, collaborate with product teams to iterate on workflows, and define, track, and report on process adoption metrics based on team feedback and adoption metrics
  • Partner with the CoP Enablement Lead and Content Creator to ensure process documentation translates into training strategy and is reflected in onboarding and community building


What you bring

  • 5+ years in a product-driven organization or consulting role, with demonstrated expertise in process design, documentation, and coaching others to adopt new ways of working.
  • Strong stakeholder management and communication skills, with ability to build consensus across product, engineering, and leadership teams
  • Proficiency with product management and workflow tools (i.e. Jira, Confluence, Productboard, or similar platforms)
  • Ability to see how individual processes fit into a larger operating model, identify interdependencies, and communicate this through clear process maps and playbooks
  • Understanding of modern software development concepts (SDLC, CI/CD pipelines, Agile methodologies) and how they connect to product operating models
  • Proven ability to measure process effectiveness and iterate based on data and team feedback in agile, product-driven environments
  • Bachelor's degree in Business Administration, Operations Management, Business Process Management, Industrial Engineering, or related field, OR equivalent professional experience in product operations, consulting, or organizational transformation


Great-to-haves

  • Experience at a consulting firm advising on product operations, organizational design, or business transformation
  • Familiarity with Agile, Scrum, or Lean methodologies
  • Experience with product lifecycle management (PLM) or product management tools (Productboard, Aha!, or similar)
  • Background in organizational process improvement or business process management (BPM)
  • Experience in a technology or telecommunications industry


What Success Looks Like in Year One

  • The Golden Path is documented, validated with squads, and being used - not just published
  • Anti-patterns are measurably decreasing: fewer teams skipping discovery, more consistent use of governance tooling
  • Product Taxonomy is highly adopted providing a solid foundation for our product operating model.
  • Playbooks exist for the highest-friction moments in the product lifecycle - and teams are reaching for them
  • Cross-functional stakeholders are aligned on process standards, with documented buy-in from key partners


Salary Range: $109,000-$202,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...

About TELUS Corporation

TELUS Corporation is a Canadian telecommunications company that provides a wide range of communications products and services, including wireless and wireline voice and data services, internet access, television, and healthcare. The company is committed to sustainability and has set ambitious goals to reduce its environmental impact. TELUS Corporation is headquartered in Vancouver, British Columbia, and has operations in Canada and internationally. The company is focused on delivering exceptional customer service and has won numerous awards for its customer service and innovation.
Learn more about TELUS Corporation
Size
90,800 employees
Market Cap
$28 billion
Industry
Transportation
Founded
1990
5 Year Trend
+5.8%
NASDAQ
TU
* Ladders Estimates

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