Product Manager - Digital Workplace

Overview

We are seeking an experienced Product Manager to lead strategy, lifecycle management, and continuous improvement for the Digital Workplace product portfolio across the enterprise. This role is responsible for shaping and advancing a broad suite of employee-facing technologies that support productivity, collaboration, secure access, and the overall digital experience for employees and contractors.

The ideal candidate brings strong product management discipline, enterprise technology knowledge, and the ability to translate user and business needs into clear priorities, roadmaps, and measurable outcomes. This individual will work across engineering, operations, security, support, procurement, and business stakeholders to ensure products are aligned to enterprise goals and continuously improved.

A central focus of the role is digital employee experience. This leader will gather feedback through listening sessions and other engagement channels, identify opportunities to reduce friction, and drive improvements that enhance how employees and contractors interact with enterprise technology across the Bancorp.

Key Responsibilities

Product Strategy & Portfolio Management

• Own and manage the Digital Workplace product portfolio, including strategy, roadmap development, prioritization, lifecycle planning, and continuous improvement across Bancorp-wide technologies.
• Lead product ownership for Microsoft E5-related capabilities, including Entra ID, Intune, SharePoint, Microsoft DaaS, and the Office front-end suite.
• Manage product direction and business alignment for Island Enterprise Browser, Citrix, Adobe products, and other enterprise-wide tools such as Snagit, Camtasia.
• Define product priorities based on business value, user needs, risk, security requirements, operational considerations, and enterprise objectives.
• Evaluate product health, adoption, service performance, and user sentiment to identify opportunities for optimization, simplification, and standardization.

Employee Experience & Voice of the Customer

• Serve as the primary product leader for digital employee experience, with a focus on improving the day-to-day technology experience for employees and contractors across the Bancorp.
• Plan and lead Digital Workplace listening sessions to gather feedback, identify pain points, understand user needs, and translate findings into actionable product improvements.
• Champion a user-centered approach to product planning by incorporating qualitative feedback, adoption trends, and operational insights into product decisions.
• Partner with communications, training, and support teams to improve awareness, adoption, and effective use of Digital Workplace products.

Cross-Functional Execution & Governance

• Partner closely with engineering, infrastructure, support, security, architecture, procurement, and business stakeholders to deliver and evolve product capabilities.
• Develop and maintain product roadmaps, success measures, and outcome-based reporting for leadership and key stakeholders.
• Support vendor engagement, licensing considerations, and product lifecycle decisions in partnership with internal teams and suppliers.
• Ensure the Digital Workplace portfolio aligns with enterprise standards for compliance, security, resilience, and user experience.
• Support change management, communication, and rollout planning for new capabilities, enhancements, and enterprise-wide product changes.

Required Qualifications

• 5+ years of experience in product management, digital workplace strategy, end user technology, or a related enterprise technology role.
• Demonstrated experience managing cross-functional products or platforms that serve broad internal user populations, leveraging Azure Dev Ops tooling.
• Strong understanding of enterprise productivity and collaboration technologies, including Microsoft 365 services and modern endpoint or secure access platforms.
• Familiarity with Entra ID, Intune, SharePoint, Microsoft Office, enterprise browser technologies, Citrix, Adobe products, and other employee productivity tools.
• Proven ability to gather user feedback, define priorities, build roadmaps, and drive measurable improvements in product experience and adoption.
• Strong communication, stakeholder management, and organizational skills, including the ability to work effectively with technical teams, business partners, vendors, and senior leaders.
• Strong analytical and problem-solving skills, with the ability to balance strategic planning and operational execution in a complex enterprise environment.

Preferred Qualifications

• Experience working in a regulated, security-conscious, enterprise environment.
• Experience with digital employee experience initiatives, user research, listening programs, or voice-of-the-customer practices.
• Experience supporting or managing enterprise licensing, vendor relationships, and product lifecycle decisions.
• Working knowledge of change management, communications planning, and enterprise technology adoption practices.

Travel

This role includes occasional travel to branch and headquarters locations across the Bancorp, estimated at approximately 15% of the time.

Work Environment

This role partners broadly across technology and business functions and requires strong collaboration, communication, and product leadership in support of enterprise-wide digital workplace outcomes.

Location:

Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.

At least 75% of the building is powered by on-site renewable solar energy.

Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.

Large modern cafe with a healthy and diverse menu.

Healthy indoor environment with ample natural light and fresh air.

LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.