Amazon

Product Manager-Tech, Subscriptions, Ring Subscriptions

Amazon$129K — $174K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 2+ years of experience managing technical product roadmaps and trade-offs.
  • Experience in data analysis and root-cause investigation.
  • Demonstrated use of LLMs and AI tools for analytics and process optimization.
  • Proficiency in steering engineering discussions related to system reliability.

Responsibilities

  • Own the end-to-end operational health of the subscriptions experience.
  • Analyze customer service data to identify recurring pain points.
  • Build analyses connecting subscriber metrics with business outcomes.
  • Conduct root-cause analysis on payment and subscription issues.
  • Develop processes to prevent subscriber-facing errors.
  • Deliver insights on subscription performance linking metrics with financial drivers.
  • Collaborate with cross-functional teams to enhance retention and satisfaction.
  • Automate and streamline operational workflows using AI and tools.

Benefits

  • Comprehensive health insurance including medical, dental, and vision coverage.
  • 401(k) matching contributions.
  • Generous paid time off policy.
  • Parental leave support.
  • Access to mental health resources and employee assistance programs.
Full Job Description
We are looking for a Product Manager-Tech to own operational excellence and quality for Ring's subscriptions business. In this role, you will work at the intersection of product, engineering, operations, and customer service to identify friction points in the subscriber journey, diagnose root causes through data analysis, and drive product fixes that eliminate them. You will ensure our billing platform is reliable, accurate, and works the way customers expect it to, while building the processes and tooling needed to sustain a healthy, growing subscriptions business. The ideal candidate uses AI to raise their productivity and quality across all elements of their work, from data analysis and root-cause investigation to writing product requirements and prototyping solutions.

Key job responsibilities

* Own the operational health of the subscriptions experience end-to-end, including billing reliability, plan management, and payment processing

* Partner closely with Customer Service to analyze support contacts, identify recurring pain points, and translate them into prioritized product improvements

* Build and maintain analyses and reporting that connect subscriber experience metrics (contact rate, churn drivers, billing errors) to business outcomes

* Drive root-cause analysis on billing, payment, and subscription lifecycle issues, and work with engineering to implement durable fixes

* Develop and implement processes that proactively detect and prevent subscriber-facing errors and quality degradations before they reach customers

* Deliver regular reporting and insights on subscriptions business performance, connecting operational metrics with financial drivers to inform strategic decisions

* Work with cross-functional partners (engineering, CS, finance, marketing) to deliver projects and launches that improve subscriber retention and satisfaction

* Identify opportunities to automate and streamline operational workflows using AI and other tools

BASIC QUALIFICATIONS

- Bachelor's degree

- Experience working across functional teams and senior stakeholders

- 2+ years of experience owning/driving roadmap, definition, and tradeoff decisions for a technical product

- Experience in data analysis, root-cause investigation, or quantitative research

- Demonstrated experience using LLMs and AI tools for data analysis, process improvement, strategy definition, or prototyping

- Experience contributing to engineering discussions around technology decisions and system reliability

PREFERRED QUALIFICATIONS

- Knowledge of agile product development and life-cycle management process

- Bachelor's degree in information systems, computer science, data science, engineering, business administration, finance, economics, or a related field

- Experience with subscriptions, recurring-revenue, or consumer services businesses

- Experience working with billing platforms, payment systems, or subscription lifecycle management

- Familiarity with operational metrics, service health monitoring, or reliability engineering concepts

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Hawthorne - 129,200.00 - 174,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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