About the roleWe are seeking a highly skilled and detail-oriented Scale Management Lead to oversee enterprise scale systems across multiple vendors and environments. This role requires deep technical expertise in scale integrations, labeling systems, and data interfaces, along with strong cross-functional leadership and customer engagement skills. The ideal candidate will ensure accurate scale operations, maintain system integrations, and drive continuous improvements across distributed teams.
ResponsibilitiesScale Systems Management- Manage and support scale systems across multiple vendors including Hobart, Bizerba, Digi, Mettler Toledo, and Ishida (European vendor experience a plus)
- Oversee scale configuration, deployment, and maintenance across locations
- Ensure accuracy and compliance in scale labeling, weight calculations, and pricing data
- Maintain and optimize scale interfaces including:
- Recipes and batch maintenance
- APIs and system integrations
- Product and pricing data synchronization
Data Integration & File Management- Manage multiple scale import file formats including: XML, BRdata, NCR, CSV, ePlum, LOC
- Ensure data integrity across all systems and platforms
- Troubleshoot data inconsistencies, integration failures, and system errors
Technical Operations & Networking- Configure and support scale connectivity using: Wireless networking, TCP/IP, and web services
- Troubleshoot hardware, software, and network issues impacting scale operations
- Monitor system performance and proactively address technical risks
Troubleshooting & Analysis- Provide advanced troubleshooting support for scale systems and integrations
- Apply basic math and analytical skills for:
- Weight-based calculations
- Unit conversions
- Pricing adjustments and validation
- Identify root causes and implement corrective actions efficiently
Cross-Functional Leadership- Collaborate with distributed teams across: Engineering, Design, Data, Sales, Operations, and Support
- Manage stakeholder expectations across multiple teams and geographies
- Coordinate and resolve inter-team dependencies and conflicts
- Drive alignment on priorities, timelines, and deliverables
Customer & Vendor Engagement- Serve as the primary point of contact for scale vendors and internal stakeholders
- Maintain strong relationships with equipment providers and partners
- Deliver excellent customer service by:
- Resolving inquiries and technical issues
- Supporting end users and operational teams
- Ensuring a positive user experience
Process & UI Improvements (Nice to Have)- Contribute to screen/UI design improvements for scale systems and tools
- Identify opportunities to enhance usability and workflow efficiency
- Support continuous improvement initiatives
Qualifications- Proven experience with multi-vendor scale management systems
- Strong understanding of:
- Scale labeling and weight-based pricing systems
- Data integrations and file formats (XML, CSV, BRdata, etc.)
- Scale interfaces (recipes, batch maintenance, APIs)
- Experience with network configuration (TCP/IP, wireless, web services)
- Excellent troubleshooting and problem-solving skills
- Strong communication and stakeholder management abilities
- Ability to work effectively across cross-functional, distributed teams
- Customer-focused mindset with strong service orientation
Preferred Skills- Experience in commissary or food production environments
- Exposure to European scale vendors
- Background in UI/UX or system interface design improvements
- Previous leadership or project management experience in complex environments
