JOB TITLE: Operations ManagerREPORTS TO: Director of OperationsJOB DESCRIPTION:The Operations Manager is responsible for managing, driving, and overseeing all aspects of the operation, providing strategic and operational leadership, while also supervising functional managers (Warehouse/Logistics, Production, Roasting, Office) with a directed effort towards building a strong team of professionals. This person will manage the day-to-day operations of a coffee roasting facility, involving the shipping and receiving of inventory, equipment, coffee, and coffee-related materials. The job will also include managing supply chain and inventory costs, and developing operational systems to optimize the overall efficiency for the warehouse and roasting operation.
KEY RESPONSIBILITIES AND EXPECTATIONS:Operational Management:- Actively manage the daily planning of warehouse and roasting activities; supervise all physical inputs/outputs to the facility.
- Support the Wholesale and Retail teams for completing daily/weekly material needs by dispatching shipments accurately and on time.
- Monitor and ensure that standard protocols are followed for all warehouse activities; establish systems and process, as well as key performance indicators.
- Manage supply chain relationships to optimize costs and efficiencies.
- Manage internal controls through strict implementation of company policies, standards, and procedures in warehouse and distribution operations in order to minimize risk of both lost and reduced service levels.
- Ensure that all safety norms are observed by all personnel on the floor and contribute to maintaining a Zero accident rate in the facility.
Customer Service and Employee Management:- Sets a positive example for the team by leading by example, managing with integrity and honesty and promoting the company's culture, values, and mission.
- Displays a customer-centric attitude by holding staff accountable for delivering quality products and customer service.
- Monitors and manages staffing levels to ensure staff development and talent acquisition to achieve and maintain successful operations.
- Provides coaching, motivation, and direction to create a high-performance team.
Financial Management:- Understands and manages the P&L, and identifies cost-control methods and opportunities to generate revenue.
- Manages both top line revenue growth and bottom-line results for effectiveness.
- Actively provides suggestions and implements cost improvements.
- Responsible for keeping COGS and labor costs within budgeted parameters.
Business Management:- Through functional expertise, creates status reports, business reviews, and inventory management reports.
- Sets "stretch" and achievable results-based targets (daily, quarterly and annually) and objectives and manages the team to achieve them.
- Able to quickly analyze a situation, prioritize, and take appropriate action.
- Develops systems to manage for growth.
- Communicates regularly, clearly, and accurately to ensure effective operations.
Execution:- Manages vendor relationships and holds them accountable.
- Collaborate and communicate with other business functions, e.g., Retail, Marketing and Sales, to execute programs and initiatives.
QUALIFICATIONS:- Bachelor's degree preferred; Advanced degree a plus.
- Experienced negotiation skills for supply chain management are required.
- Excellent oral and written communications skills.
- Meticulous organizational skills and attention to detail.
- Ability to multi-task, prioritize and manage several concurrent tasks.
- Proficient computer knowledge and experience, especially with Word, Excel, and Powerpoint.
- Energetic and enthusiastic customer service-oriented professional.
- Demonstrated ability to lead people.
- Enthusiastic learner.
- Focus on detail, quality, and accuracy.
- Ability to take direction.
LOCATION: The position is based in Gardena
Compensation: $80-90k Annual DOE (Exempt)
Benefits: Medical/dental/vision, 401(k), paid vacation, data plan reimbursement, paid holidays
