The Opportunity CentralSquare CAD is looking for a strategic, execution-oriented Product Manager to own the product management responsibilities of Pro Suite, our Computer-Aided Dispatch, Records Management System, and Jail Management System solution used by 911 dispatch centers, law enforcement agencies, and emergency response teams nationwide. This role guides cross-functional teams charged with growing and evolving Pro Suite - from increasing the profitability of the existing product to shaping new capabilities based on customer input, market trends, and emerging technology.
This is a unique blend of business and technical savvy, big-picture vision, and hands-on execution. You will balance user needs, business objectives, and technical feasibility to deliver mission-critical software that our customers depend on in life-or-death situations, and you will bring modern, AI-informed product practices to how Pro Suite is built, prioritized, and delivered.
Job Duties IncludeProduct Strategy & Vision
- Define and own the Pro Suite product roadmap strategy, aligning stakeholder priorities with market opportunities and customer needs
- Independently manage the full Pro Suite product lifecycle, from concept and business case through launch and ongoing optimization
- Conduct user research, competitive analysis, and market assessment to identify growth opportunities and inform strategy
- Leverage market and competitive data, including AI-powered analytics tools, to prioritize feature development and build the product roadmap
- Establish success metrics and KPIs to measure Pro Suite's performance, adoption, and business impact
- Communicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholders
Execution & Delivery
- Collaborate with engineering teams to translate requirements into actionable user stories and acceptance criteria
- Make data-driven prioritization decisions, balancing new feature development, technical debt, and operational improvements
- Evaluate and champion opportunities to embed AI and automation into Pro Suite to improve dispatcher efficiency and outcomes
- Work closely with UX/UI designers to create intuitive experiences for users working in high-pressure environments
- Lead sprint planning, backlog grooming, and release planning activities with development teams
Go-To-Market & Customer Engagement
- Coordinate the marketing of Pro Suite with our marketing team, including positioning, market segmentation, launch plans, pricing, and distribution strategy
- Partner with marketing and sales to develop go-to-market strategies, messaging, and packaging for new features and releases
- Prepare for and present product demos and roadmaps at customer meetings, trade shows, and industry conferences
- Gather customer feedback through on-site visits, user interviews, and advisory board sessions, serving as the voice of the customer internally
Cross-Functional Collaboration
- Build strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamics
- Coordinate with third-party partners and technology vendors, including AI/ML solution providers, to integrate complementary capabilities
- Provide product training and enablement to internal teams and customers
- Participate in RFP responses and strategic customer engagements
- Perform all other duties as assigned
Key Competencies
- Customer-Centric Thinking: deep empathy for dispatchers and public safety users, translating their needs into product solutions
- Strategic Vision: sees the big picture for Pro Suite while managing tactical, day-to-day execution
- Technical & AI Acumen: comfortable discussing technical concepts, system architecture, and AI/ML capabilities with engineering teams
- Data-Driven Decision Making: uses analytics, metrics, and AI-assisted insights to guide prioritization
- Stakeholder Management: builds consensus and navigates competing priorities across a large organization
- Execution Excellence: delivers results in fast-paced, mission-critical environments
- Communication: articulates complex ideas clearly to executives, engineers, customers, and partners
Skills & Requirements
Requirements- 3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technology
- Hands-on experience using AI/ML tools or applying AI capabilities within the product management lifecycle (such as AI-assisted analytics, generative AI tools for research or content, or shipping AI-powered product features) is required for this role
- Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience
- Demonstrated success owning and delivering products from concept through launch
- Strong understanding of Agile/Scrum methodologies and experience working with engineering teams
- Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels
- Analytical mindset with experience defining metrics, analyzing data, and making evidence-based decisions
- Ability to travel for customer visits, conferences, and team meetings
Preferred Qualifications- Experience with public safety, emergency services, or government technology solutions
- Technical background or ability to understand complex system architectures and APIs
- Familiarity with CAD (Computer-Aided Dispatch), 911, or mobile systems
- Experience managing products in highly regulated or compliance-driven industries
- Experience building or launching AI-driven features (e.g., predictive dispatch, natural language processing, automated recommendations) within an enterprise software product
Qualifications
