About the TeamThe ChatGPT Growth team is responsible for helping hundreds of millions of people around the world discover, adopt, and find increasing value from ChatGPT. We work across the full customer journey, including acquisition, activation, and monetization.
Within Growth, the Premium team focuses on our consumer subscriptions, including our Go, Plus, and Pro plans.
About the RoleWe're looking for a product manager to lead subscriber activation and retention for ChatGPT's consumer subscriptions.
ChatGPT is evolving quickly, with increasingly capable models, multimodal experiences, and agentic capabilities. This role is about helping paid users understand and experience that value, from subscriber onboarding and feature discovery to long-term retention. You'll shape how new premium features are introduced, help bring new subscription offerings to market, and serve as a steward for a high-quality subscriber journey.
This role is ideal for a strategic, data-driven, execution-oriented PM who is equally comfortable shaping new subscription bets and obsessing over the details of the paid user experience.
In this role, you will:- Drive the strategy and roadmap for subscriber onboarding, activation, and retention
- Define how new cutting-edge capabilities are introduced, positioned, and monetized for paid users
- Scope and launch new subscription offerings
- Be a steward for a high-quality user experience, with a high bar for clarity, usability, and trust across the subscriber journey
- Use data, experimentation, and user research to understand subscriber needs and improve outcomes
- Collaborate with core product teams to shape features and launches that drive durable subscriber engagement
- Partner with Brand and Marketing to evolve how we communicate the value of ChatGPT subscriptions
You might thrive in this role if you:- Have 5+ years of product management experience across growth, subscriptions, or other monetization products
- Have experience improving activation, engagement, or retention at scale
- Have strong product intuition and care deeply about turning product value into clear user understanding and lasting habits
- Are highly analytical and comfortable using experimentation and data to drive product strategy
- Thrive in ambiguous, fast-moving environments with rapidly evolving products
- Enjoy working cross-functionally across product, engineering, design, marketing, data science, and research
- Are excited about shaping the future of AI subscriptions and premium consumer experiences
