Amazon

Product Manager, North America Surface Transportation Customer Experience (NAST CX)

Amazon$116K — $160K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of product management experience
  • Experience managing technical products or online services
  • Experience in product, program, or project management leading cross-functional teams

Responsibilities

  • Define and own the product vision and roadmap for customer experience initiatives
  • Leverage insights and data to identify and prioritize experience gaps
  • Partner with cross-functional teams to deliver products from concept to launch
  • Influence senior leadership with clear narratives and data-driven recommendations
  • Define, track, and report on KPIs measuring customer experience outcomes
  • Balance experience improvements with cost efficiency across the transportation network
  • Identify and evaluate emerging technologies to enhance customer experience

Benefits

  • Health insurance included (medical, dental, vision)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Mental health support and employee assistance programs
Full Job Description
Amazon's North America Surface Transportation Customer Experience team is seeking a Product Manager to drive the strategy, development, and optimization of products and programs that enhance the end-to-end customer experience across our surface transportation network. In this role, you will own the product vision and roadmap for initiatives that directly impact how customers perceive and interact with Amazon's delivery experience as it relates to our Middle Mile operations.

You will work backwards from customer needs to identify pain points, define opportunities, and deliver scalable solutions that improve on-time delivery, reliability, transparency, and overall satisfaction. This role requires close collaboration with cross-functional teams including engineering, operations, program, science, analytics, and business intelligence to translate complex transportation challenges into intuitive, customer-centric product experiences.

Key job responsibilities

- Product Strategy & Roadmap: Define and own the long-term product vision and roadmap for customer experience initiatives within North America Surface Transportation, aligning with broader organizational goals

- Customer Obsession: Leverage customer insights, data analysis, and voice-of-the-customer mechanisms to identify experience gaps and prioritize high-impact improvements

- Cross-Functional Leadership: Partner with engineering, operations, science, design, and program management teams to deliver products from concept through launch and iteration

- Stakeholder Management: Influence senior leadership through clear written narratives, rapid prototyping, and data-driven recommendations

- Metrics & Measurement: Define, track, and report on key performance indicators (KPIs) that measure customer experience outcomes and product success

- Operational Excellence: Balance customer experience improvements with cost efficiency and operational feasibility across the transportation network

- Innovation: Identify and evaluate emerging technologies, industry trends, and novel approaches to continuously raise the bar on customer experience

BASIC QUALIFICATIONS

- 3+ years of product management experience

- Experience managing technical products or online services

- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services

PREFERRED QUALIFICATIONS

- Knowledge of SQL and VBA at an advanced level

- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 116,300.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Transportation Jobs

Find similar Product Manager, North America Surface Transportation Customer Experience (NAST CX) jobs: