Job Description

The Y-USA Information Technology organization partners with leading practices to develop secure, strategic solutions that strengthen association well-being and community impact. The department leverages Data and AI to drive insight and innovation while responsibly sustaining Y USA's core systems and providing trusted guidance, advisory services, and support to advance the YMCA Movement.

Reporting to the Senior Director of Product Management, the Product Manager is responsible for owning the full product lifecycle for an assigned portfolio of Y-USA technical products. Defines product requirements, drives business requirements, manages cross-department intake, maintains their product roadmap, and monitors product health through clear KPIs. Translates strategy and user needs into structured backlog items in the development management platform and supports delivery teams through sprint planning and execution. Performs project delivery duties needed to successfully deliver product initiatives.

Salesforce Platform Specialization

This role is a Product Manager first, with a defined specialization in Salesforce-based products and capabilities. The role requires fluency in Salesforce platform concepts to translate business needs into scalable, well-governed solutions. While not responsible for hands-on configuration, the Product Manager must effectively guide solution design, tradeoffs, and prioritization across Salesforce initiatives, acting as the bridge between business stakeholders and Salesforce administrators.

YMCA of the USA (Y-USA) embraces a remote-first working environment which means most employees work remotely from a home office within the continental United States.

We offer a full benefits package including medical, dental, vision, defined benefit plan (retirement savings), defined contribution plan (403(b) plan, life and disability insurances, technology stipend, and generous paid time off, all in a work from anywhere in the continental United States workplace.

Qualifications

A successful candidate will possess a majority of the following professional and personal attributes and competencies:

• Bachelor's degree required in a relevant field such as Business, or related disciplines required.
• 2-4 years of experience required
• Intermediate functional skills
• Some industry knowledge and experience
• Routine and advanced functional tasks
• Decision making authority within a defined scope
• Internal and external communication
• Moderate team influence
• Some supervision is required for tasks, leads self

Salesforce Specific Qualifications

• Minimum 3+ years of experience leading Salesforce-based initiatives from a product or solutioning perspective (not solely as an administrator or developer).
• Demonstrated ability to translate business needs into Salesforce-aligned solutions, including epics, user stories, and acceptance criteria.
• Strong working knowledge of:
  • Salesforce data model (objects, relationships, standard vs. custom objects)
  • Core configuration concepts (flows, validation rules, automation, security model)
  • Platform capabilities and limitations that influence solution design
• Experience guiding delivery teams without direct hands-on configuration responsibility.
• Proven ability to partner effectively with Salesforce administrators and developers, particularly in environments with limited platform support.
• Experience owning or contributing to a Salesforce-centric product roadmap, including backlog prioritization and release planning.

Essential Functions

• Own the end-to-end product lifecycle for assigned products using the AIPMM framework.
• Define product requirements, functional specifications, and business requirements.
• Manage cross-department intake for new needs, enhancements, and issues.
• Create and maintain product roadmaps aligned with organizational strategy.
• Establish product KPIs and monitor product health; report on performance and outcomes.
• Translate requirements into actionable backlog items in Azure DevOps, including epics, features, and user stories.
• Participate in sprint planning, backlog refinement, and iterative delivery with development teams.
• Partner with stakeholders to validate requirements and ensure user needs are accurately represented.
• Support project delivery for product initiatives, including coordination, scope alignment, and progress tracking.
• Facilitate user acceptance testing planning, test scenarios, and resolution workflows.
• Analyze user workflows and operational processes and recommend improvements aligned to product strategy.
• Develop product documentation, process guides, and training materials as needed.
• Collaborate with internal IT teams throughout implementation and release cycles.
• Maintain alignment with organizational strategic goals and ensure product decisions reflect mission and impact.
• Perform additional duties as assigned.

Salesforce Specific Responsibilities

• Lead product discovery and solutioning for Salesforce-based initiatives, ensuring business intent is accurately translated into platform-aligned solutions.
• Translate business requirements into Salesforce-ready epics, features, user stories, and acceptance criteria that can be executed by administrators and developers.
• Own and maintain a Salesforce-focused product roadmap, aligning platform capabilities with organizational priorities and measurable outcomes.
• Guide solution design decisions by applying working knowledge of Salesforce data model, configuration patterns, and platform constraints.
• Partner closely with Salesforce administrators (including junior resources) to ensure clarity, completeness, and feasibility of requirements prior to build.
• Facilitate backlog refinement, release planning, and impact analysis for Salesforce initiatives, ensuring quality and alignment to product strategy.
• Identify risks, dependencies, and tradeoffs specific to Salesforce implementations (e.g., configuration vs. customization, data model implications, integration impacts).
• Ensure solutions adhere to governance, scalability, and long-term maintainability principles across the Salesforce ecosystem.

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YMCA of the USA