Within OIT, the Digital Services team brings together user experience, engineering, and content to improve how Philadelphians interact with City services online, especially through the phila.gov website, which serves millions of visitors each year. What We Offer: • Impact - The work you do here matters to millions. • Growth - Philadelphia is growing, why not grow with it? • Diversity & Inclusion - Find a career in a place where everyone belongs. • Benefits - We care about your well-being. Job Description OIT is seeking a Product Manager to lead the development and continuous improvement of the City's mobile applications and related digital products. This role will work cross-functionally with engineering, design, data, and City department stakeholders to define product vision, set priorities, and deliver solutions that meet user needs. The Product Manager will be responsible for managing the full product lifecycle, from discovery and strategy through delivery and iteration. This role requires strong collaboration, analytical thinking, and a commitment to delivering value for residents, businesses, and City employees. Essential Functions

• Define and communicate a clear product vision aligned with City priorities and user needs

• Lead product discovery efforts, including user research, stakeholder interviews, and data analysis

• Translate business and user needs into product requirements, user stories, and roadmaps

• Prioritize features and enhancements based on impact, feasibility, and strategic alignment

• Partner closely with engineering, design, and data teams to deliver high-quality digital products

• Manage and maintain a product backlog, ensuring transparency and alignment across stakeholders

• Monitor product performance using metrics and analytics, and drive continuous improvement

• Facilitate cross-department collaboration to ensure solutions meet operational and policy requirements

• Advocate for user-centered design, accessibility, and equity in all digital products

• Support agile delivery practices, including sprint planning, standups, and retrospectives

• Communicate progress, risks, and outcomes clearly to technical and non-technical audiences

• Monitor and analyze the evolving mobile product landscape to identify opportunities, trends, and best practices that inform product strategy

• Establish and sustain a clear product vision, direction, and forward momentum for your portfolio

• Approve features for release based on readiness and user impact

• Oversee app store submissions, release notes, and rollout plans

Competencies, Knowledge, Skills and Abilities

• Strong understanding of modern product management principles and agile methodologies

• Ability to balance strategic thinking with hands-on execution

• Ability to run sprint planning, backlog grooming, and standups

• Experience defining epics, user stories, acceptance criteria, and success metrics

• Experience working with cross-functional teams, including engineers, designers, and stakeholders

• Strong analytical and problem-solving skills, with experience using data to inform decisions

• Excellent written and verbal communication skills

• Ability to manage multiple priorities in a dynamic, public-sector environment Commitment to equity, digital accessibility, and inclusive design

• Familiarity with digital service delivery in government or regulated environments is a plus

Qualifications

• 3-6+ years of experience in product management, business analysis, or a related role

• Experience delivering digital products or platforms at scale

• Experience working with agile or iterative development processes

• Experience engaging with stakeholders across diverse functional areas

Additional Information Salary Range: $105,000 - $125,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know?

• We offer Comprehensive health coverage for employees and their eligible dependents

• Our wellness program offers eligibility into the discounted medical plan

• Employees receive paid vacation, sick leave, and holidays

• Generous retirement savings options are available

• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.

• Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.

• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

*The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.