The Product Manager has the primary responsibility of generating & refining new Product ideas and evaluating the performance of existing Products in market. The Product Manager accomplishes this by communicating and collaborating with business stakeholders to identify what new products & product enhancements should be built. This role ensures maximum business value is consistently reflected in the roadmap and a well-maintained feature backlog that reflects prioritization based on the key business drivers and that products in-market are healthy and continuing to deliver the expected value when evaluated against investment.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Strategy & Planning - 50%

• Develops the product vision and roadmap for a designated portfolio or domain
• Drives the cross-functional planning and alignment process to ensure timely delivery and value realization while ensuring compliance with budgetary requirements
• Conduct in-depth discovery and research to inform the product roadmap and drive value opportunities
• Stay abreast of industry market trends to inform strategic decisions and maintain a competitive advantage within their domain

Collaboration & Communication - 30%

• Collaborates with business stakeholders to gather/refine requests
• Maintains alignment with key stakeholders and provides updates on product health
• Evaluates proposed solution options and defends position of personal recommendations that drive the greatest business value
• Partners with UX, Engineering, QA, and Architecture on solution design and delivery

Validation & Confirmation - 20%

• Validates project deliverables to ensure expected benefit is being demonstrated
• Captures and distills voice of customer feedback

SECONDARY FUNCTIONS (IF APPLICABLE)

• Produces product artifacts, including but not limited to journey maps, jobs to be done, personas, process flows, etc.
• Defines and monitors Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs)
• Supports the development of change management and training content

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• May communicate with external vendors and service providers

QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• Bachelor's degree in business, computer science, MIS, or a related field required
• Master's degree preferred
• 3+ years of experience immersed in the full product lifecycle in an Agile environment
• Agile related certification is desired

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook
• Working knowledge of Jira, Confluence, and Miro
• Ability to work in a team-oriented environment that is fast-paced
• A curiosity that will lead to rapidly learning our business, our technology, and our projects
• Ability to handle multiple demands with a sense of urgency, drive and energy
• Excellent communication skills - both oral and written
• Ability to build strong business relationships at all levels
• Highly diligent, comfortable with ambiguity and solving complex problems, and flexible with willingness to stretch comfort zones to meet product, team, and competency goals
• Strong interpersonal skills
• Highly analytical with exceptional attention to detail
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Solid critical thinking and creative problem-solving skills
• Ability to consistently meet goals, commitments, and deadlines
• Ability to work with sensitive information and maintain confidentiality

KEY COMPETENCIES REQUIRED

• Communicates Effectively
• Customer Focus & Teamwork
• Decision Making
• Develops Self
• Innovative
• Quality & Results-Oriented
• Resourceful & Tenacious
• Technical Skills

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand.
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid parental leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.