Who You Will Work With:The Product Manager will help translate business, operational, technical, and participant needs into clear requirements, roadmaps, service catalogue items, operating processes, and readiness outcomes. They will support participant onboarding, service request management, operational governance, reporting, and the transition from build to steady-state operations.
What You Will Do: - Supporting the RTR product strategy and operating model, including alignment across Interac Product Operations, Technical Operations, Business Operations, Payments Canada, and vendor partners.
- Translating RTR business, operational, participant, and technical needs into clear requirements, service catalogue items, process flows, and delivery outcomes.
- Supporting participant onboarding and lifecycle management, including coordination across Payments Canada, Interac Technical Operator teams, CSPs, service providers, and internal business stakeholders.
- Helping define, validate, and operationalize RTR service request processes, including intake, prioritization, fulfillment routing, escalation paths, and alignment to ServiceNow workflows.
- Supporting operational readiness activities across RTR milestones, including readiness criteria, go/no-go inputs, evidence collection, operational sign-offs, and closure of risks, blockers, and issues.
- Working with cross-functional teams to define and maintain RTR operating procedures, including incident management, problem management, change management, service request management, IAM, participant onboarding, business support, reporting, and service catalogue management.
- Partnering with Technology Operations, Security, Risk, Audit, Compliance, Finance, Legal, and VMO teams to ensure RTR processes are auditable, sustainable, and aligned to internal controls and contractual obligations.
- Supporting the development and maintenance of RTR operational documentation, including the Business Operations Manual, support plans, onboarding materials, training inputs, service catalogue documentation, and readiness reporting.
- Coordinating with internal teams and external stakeholders to ensure RTR capabilities, releases, changes, and operational processes are delivered in full, on time, and with clear acceptance criteria.
- Preparing product, operational readiness, and performance updates for leadership, governance forums, and cross-functional stakeholders.
- Supporting financial, commercial, and vendor management activities related to RTR, including budget alignment, billing process inputs, forecast validation, and vendor performance tracking.
- Monitoring RTR operational performance, participant readiness, service request trends, risks, dependencies, and improvement opportunities to support steady-state operations.
- Helping ensure RTR can operate reliably, compliantly, and sustainably as a national payments product, with clear governance, ownership, reporting, and continuous improvement practices.
What You Bring: - 2-5 years of experience in product management, business operations, technology operations, payments, financial services, or a related role.
- Experience supporting complex cross-functional programs with multiple internal teams, vendors, and external stakeholders.
- Strong understanding of product management practices, operational readiness, service management, or technology delivery lifecycles.
- Experience translating business problems and operational needs into requirements, process documentation, service models, and delivery plans.
- Familiarity with ITSM practices such as incident management, problem management, change management, service request management, service catalogue management, and knowledge management.
- Experience working with tools such as ServiceNow, Jira, Smartsheet, SharePoint, Planview, or similar delivery and reporting platforms is an asset.
- Strong planning, analytical, and problem-solving skills with the ability to manage priorities, dependencies, risks, and stakeholder expectations.
- Strong communication skills, both written and verbal, with the ability to prepare clear updates, executive summaries, process documentation, and governance materials.
- Ability to work with technical and non-technical stakeholders to align requirements, roadmaps, operational processes, and readiness outcomes.
- Experience in payments, financial services, regulatory environments, audit readiness, risk management, or vendor management is an asset.
- Comfort operating in a fast-paced, evolving environment where processes, roles, and responsibilities are being built and refined.
- The ability to represent the organization professionally with senior stakeholders and external partners.
- Eligibility to work for Interac Corp. in Canada in a full-time capacity.
What We're Offering: The hiring range for this position is $100,000 - $150,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac's commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:
- Generous vacation and wellness days to help you recharge
- Comprehensive employer-paid benefits coverage for peace of mind
- Market-leading employer-funded RRSP program to invest in your future
- Flexible hybrid work model for better work-life balance
- Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
- Pregnancy and parental leave top-up to support growing families
- Charitable donation matching with United Way to amplify your impact
Additional Pre-Employment Requirements:To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.
