What you'll doAs Product Manager for Otter's Integrations & Ecosystem domain, you'll own the connectivity engine behind every third-party integration in the Otter ecosystem - A system that links Otter to dozens of partner platforms and keeps those links authenticated, alive, and reliable at scale. You will
- Define a healthy ecosystem: Set the metrics that actually matter - usage, attach rate, retention lift, connections health etc and build the reporting and instrumentation that tracks ecosystem health
- Own connectivity engine roadmap: Define and drive the technical roadmap for a single self-healing integration engine that sits behind one reliable interface for every third-party connection including credential creation and management, session persistence, health monitoring, automated recovery and beyond
- Keep connections alive: Partner with engineering to design systems that survive partner-side auth changes, session expiry etc. before they cause failures using adaptive retry, rotation strategies etc that hold success rates high
- Auto-heal broken links: Own the detect-and-recover loop for when connections do break. Define what "broken" means per integration, instrument the signals that catch failures early, and build the flows that re-establish connections automatically
- Scale the partner surface: Onboard new partner platforms - POS, delivery, payments, inventory, and beyond into the engine. Define the integration contract, the connection patterns each partner needs (OAuth/SSO, credential-based, webhook etc), and the certification bar every connection clears before going LIVE
- Drive cross-functional execution: Partner with Engineering, Security, Design, BD, and GTM to balance new partner coverage against the reliability, compliance, and legal posture of a system that manages credentials and maintains connections at scale
What we're looking for- 8-10 years of product management experience, with direct ownership of a technical platform, developer product, or integrations/connectivity system
- Technical fluency in integration architecture - OAuth/SSO, credential management, session and token lifecycle, webhook design, and bidirectional data sync etc
- A track record of owning system reliability at scale including defining SLOs, instrumenting health, and driving mean-time-to-recovery down through automated healing rather than manual ops
- Demonstrated ability to lead cross-functional initiatives across Product, Engineering, Security, Design, and BD
- Experience in restaurants, retail, or a comparably complex vertical is a meaningful advantage
What else you need to knowThis role is based in our Mountain View office. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That's why all of our office-based teams work onsite, five days a week.
The base salary range for this role is
$195,000 - $246,000 per year.Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.
Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.
Benefits Summary (USA Full-Time Exempt Employees):- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Time Off policies:
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
Benefits are subject to change at the company's discretion.
Atoms accepts applications on an ongoing basis.
Ready to join us as we serve those who serve others? #LI-Onsite
