About the Role
We are looking for a Product Manager to sit between the product and the market at Integrate.

This role is customer-facing by design. You will be the person closest to what customers are experiencing day to day - gathering qualitative and quantitative signal, fielding deep product questions, conducting research interviews, and turning what you learn into clear direction for the product organization.

You are not a customer success function, but you will work close to customers by default. You should thrive on that part of the job: calls, research, pattern recognition, follow-up questions, messy feedback, and the work of separating noise from signal. Your job is to understand what customers need, what the market is telling us, and where the product should go next.

You will also be expected to stay deeply current on the competitive landscape and on modern software more broadly. We want someone who is actively looking at what other products are doing - competitors, adjacent tools, and software in completely different categories - and bringing back sharp observations, useful patterns, and unexpected ideas that could push Integrate forward.

You will report directly to the VP of Product and work in close collaboration with the Senior Product Manager, who owns the larger, multi-track initiatives. Your scope is the full breadth of smaller product work - feature-level improvements, bug triage, fast-moving experiments, custom functionality, and customer-informed improvements - plus the ongoing responsibility of keeping the team grounded in customer and market reality.

This is a high-ownership role at an early-stage company. You will be expected to move fast, stay close to users, bring structure to ambiguous input, and help turn customer and market signal into better product decisions.

Key Responsibilities

• Serve as the primary product-side point of contact for deep customer questions - jumping into Intercom and customer conversations when the complexity exceeds what customer success can handle alone.
• Conduct ongoing customer research and discovery interviews to surface emerging needs, friction points, and product gaps.
• Synthesize customer feedback and field signal into structured insights - building the habit of bringing real customer data to every product sync.
• Own a portfolio of smaller product features and improvements: write specs, manage delivery, and track outcomes.
• Set up automations and lightweight systems to continuously capture customer signal from support channels.
• Partner with the Senior PM on roadmap planning - bringing the customer perspective into prioritization decisions.
• Track and manage vibe-coded projects and smaller one-off requests that don't fit neatly into larger initiatives.
• Stay ahead of the curve on market and customer trends - proactively surfacing opportunities before they're obvious.

Experience

• 3-5+ years of experience in product management, ideally at an early-stage or high-growth startup.
• Demonstrated track record of deep, ongoing customer engagement - interviews, discovery, field research, and synthesis.
• Experience working in or alongside customer success, support, or sales functions in a way that sharpened your product instincts.
• Proven ability to manage a mix of feature work across different scopes and complexities simultaneously.
• Strong written communication - you can write a crisp spec, a clear research summary, and a tight bug report.
• Experience at a company at a similar stage to Integrate - comfort with ambiguity, limited process, and high ownership.

Technical Skills

• Comfortable working in modern startup tooling: Notion, Linear, Slack, Intercom (or similar).
• Experience setting up lightweight automations or workflows to capture and route customer signal.
• Familiarity with generative AI tools and how to use them to move faster in research, synthesis, and communication.
• Comfortable using AI-assisted development tools like Cursor, Claude Code, or similar to navigate a codebase, run the app locally, and prototype product ideas directly in code.
• Able to create lightweight, working prototypes that help validate product direction, explore interaction models, and communicate requirements beyond static specs or mockups.

Bonus

• Experience in defense, aerospace, or deep tech industries.
• Background in UX research or structured discovery methodologies.
• Experience working directly with a founding team or reporting to a C-suite product leader.

Who You Are

You are energized by talking to customers - not because it's in the job description, but because you're genuinely curious about how they work and what's getting in their way. You are organized enough to turn that curiosity into structured insight, and direct enough to bring it into the room and advocate for what you've learned.

You thrive in environments where the work is real and the stakes are high. You don't need a fully-built process to do good work - you're the kind of person who builds the process while shipping.

You are comfortable sitting side-saddle to the customer success function, reading between the lines of support conversations, and synthesizing patterns that others would miss. You know the difference between anecdote and signal, and you know how to get from one to the other.

This role is in person at our Ballard office in Seattle. Occasional travel to customer sites or industry events may be required.

$110,000 - $145,000 a year

An equity component is also included in our compensation packages. We also offer excellent health insurance benefits, matching 401k program and FSA account, commuter benefits, wellness stipend, etc.

ITAR Requirement

This position requires access to information protected under US export control laws, including the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, US person status (including US citizens, U.S. permanent residents, individuals granted U.S. asylum status, or individuals admitted in U.S. refugee status) is a required qualification for this position.