The Product Manager, EMEA, HVAC Service is accountable for innovation, development, and management of service products within the HVAC domain in the Europe, Middle East, and Africa (EMEA) region. This role operationalizes global service platforms within the region and is responsible for building and managing region-specific service products using the Rapid Closed Loop (RCLP) new service design process. This role sits within the Global Service Product Management organization and is a key partner to the EMEA domain and leadership teams.
How will you do it
Key Responsibilities
Owns KPIs for an assigned service product portfolio
Operationalizes service platforms from global team
Builds and launches region‑specific service offerings as needed, in alignment with global standards
Serves as domain service subject-matter expert (SME)
Participates in problem-solving, kaizen, and VSM events
Represents regional field and customer voice to global team
Success Measures
Supports region domain service P&L performance, including revenue growth and margin expansion
Delivers on-performance new service introduction (NSI)
Improves service attach/linkage rates across the portfolio
Increases premium (full coverage) service mix
Drives growth in connected assets
What we are looking for
Required Extensive experience in service product management, service operations, service commercial enablement, or product lifecycle management
Proven expertise in the HVAC Service domain, serving as a trusted advisor and subject matter expert
Proven track record of successfully bringing new capabilities to market
Strong project management and execution skills
Demonstrated ability to lead cross-functional teams and initiatives
Proficiency in English, both written and spoken
Willingness and ability to travel 10–25% of the time
Preferred Bachelor’s degree in Engineering, Business Administration & Management, or Technology
Experience working with digital or connected solutions
Familiarity with Lean methodologies and tools
! We believe that great talent isn’t limited by location. If you are based near any of our EMEA offices and can effectively collaborate within the region, we welcome your application!
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